Altigen ACC 6.7, Administration Manual

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Chapter 4: System Configuration
46 MAXCS ACC 6.7 Administration Manual
Setting a System Number Plan
The system number plan defines the extension digit length. You can use from 3–6 digits
for extensions. You also use the system number plan to set a DID number length to use,
and to define the system response to the first digit dialed—for example, pressing
9 to
get a trunk line.
The numbering scheme requires some thoughtful planning.
To set the number plan, select
System > System Configuration , then click the
Number Plan tab.
Operator Extension
and Group Members Select the extension to be used by the system operator. If
the extension number you select is a workgroup or a hunt
group, member extensions will show up in the Group
Members box.
The operator extension is used in the following applications:
• Trunk in call routing
• DNIS in call routing
• Auto Attendant
Call Supervision Check the check box to allow a supervisor to monitor, barge
in on, coach, and record an agent’s non-workgroup call.
Notes :
• If this check box is checked, the supervisor can listen,
barge-in on, coach, and record an agent's conversation
regardless of the agent's login status.
• Supervisor extension does not have to be a workgroup
member to listen to, barge-in on, coach, or record an
agent's conversation.
• For the coaching feature, the agent’s extension can be
either an IP extension or a Triton analog extension.
WARNING! Listening in to or recording a conversation
without the consent of one or both parties may be a violation
of local, state and federal privacy laws. It is the responsibility
of the users of this feature to assure they are in compliance
with all applicable laws.
Parameter Description