IBM BladeCenter HS21 1885 Problem Determination And Service Manual Download Page 1

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BladeCenter

HS21

Types

1885

and

8853

Problem

Determination

and

Service

Guide

Summary of Contents for BladeCenter HS21 1885

Page 1: ...BladeCenter HS21 Types 1885 and 8853 Problem Determination and Service Guide...

Page 2: ......

Page 3: ...BladeCenter HS21 Types 1885 and 8853 Problem Determination and Service Guide...

Page 4: ...113 and the Warranty and Support Information document on the IBM BladeCenter Documentation CD Third Edition August 2006 Copyright International Business Machines Corporation 2006 All rights reserved...

Page 5: ...ocedure 38 About the checkout procedure 38 Performing the checkout procedure 39 Troubleshooting tables 39 General problems 40 Hard disk drive problems 40 Intermittent problems 40 Keyboard or mouse pro...

Page 6: ...ng a SAS hard disk drive 85 Installing a SAS hard disk drive 86 Removing a memory module 87 Installing a memory module 88 Removing a Concurrent KVM Feature Card 90 Installing a Concurrent KVM Feature...

Page 7: ...osal 115 Battery return program 116 Electronic emission notices 117 Federal Communications Commission FCC statement 117 Industry Canada Class A emission compliance statement 117 Australia and New Zeal...

Page 8: ...vi BladeCenter HS21 Types 1885 and 8853 Problem Determination and Service Guide...

Page 9: ...tuotteen lue turvaohjeet kohdasta Safety Information Avant d installer ce produit lisez les consignes de s curit Vor der Installation dieses Produkts die Sicherheitshinweise lesen Prima di installare...

Page 10: ...ver is not damaged loose or broken and observe any sharp edges 3 Check the power cord v Make sure that the third wire ground connector is in good condition Use a meter to measure third wire ground con...

Page 11: ...vailable to turn off the power if necessary When you are working with powered on electrical equipment use only one hand Keep the other hand in your pocket or behind your back to avoid creating a compl...

Page 12: ...fire water or structural damage v Disconnect the attached power cords telecommunications systems networks and modems before you open the device covers unless instructed otherwise in the installation...

Page 13: ...ces or regulations Statement 3 CAUTION When laser products such as CD ROMs DVD drives fiber optic devices or transmitters are installed note the following v Do not remove the covers Removing the cover...

Page 14: ...nd the power switch on the power supply do not turn off the electrical current supplied to the device The device also might have more than one power cord To remove all electrical current from the devi...

Page 15: ...this label attached There are no serviceable parts inside these components If you suspect a problem with one of these parts contact a service technician Statement 10 CAUTION Do not place any object on...

Page 16: ...xiv BladeCenter HS21 Types 1885 and 8853 Problem Determination and Service Guide...

Page 17: ...ll supported options and how to configure the server v Safety Information This document is in Portable Document Format PDF on the IBM Documentation CD It contains translated caution and danger stateme...

Page 18: ...nt or problem situations v Attention These notices indicate potential damage to programs devices or data An attention notice is placed just before the instruction or situation in which damage could oc...

Page 19: ...ement Interface IPMI firmware v ATI RN 50 video controller v LSI 1064E Serial Attached SCSI SAS controller v Light path diagnostics v RS 485 interface for communication with the management module v Au...

Page 20: ...the following sequence to switch KVM control between blade servers NumLock NumLock blade_server_number Enter Where blade_server_number is the two digit number for the blade bay in which the blade ser...

Page 21: ...the request is being processed and then is lit when the ownership of the media tray has been transferred to the blade server It can take approximately 20 seconds for the operating system in the blade...

Page 22: ...t module the Wake on LAN feature can turn on the blade server Turning off the blade server When you turn off the blade server it is still connected to power through the BladeCenter unit The blade serv...

Page 23: ...board Microprocessor 1 U6 Microprocessor 2 U7 SAS hard disk drive 0 J136 SAS hard disk drive 1 J137 Concurrent KVM connector J149 DIMM 4 J144 DIMM 3 J143 DIMM 2 J142 DIMM 1 J141 Blade expansion J132 C...

Page 24: ...SW3 Switch number Description SW3 Switch block 3 has eight switches v 1 BIOS backup page Off the BIOS starts from the primary BIOS page On the BIOS starts from the backup BIOS page v 2 Reserved v 3 Wa...

Page 25: ...or remove any optional expansion units and press the light path diagnostics switch to light any error LEDs that were turned on during processing Diagnosing problems using the light path LEDs is descr...

Page 26: ...from the BladeCenter unit open the cover and press the light path diagnostics switch to light any error LEDs that were turned on during processing DIMM8 error LED Light path diagnostics DIMM7 error L...

Page 27: ...etection of a problem See POST for more information v Troubleshooting tables These tables list problem symptoms and actions to correct the problems See Troubleshooting tables on page 39 for more infor...

Page 28: ...ing microprocessor problems v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved v See Chapter 3 Parts listing Types 1885 and 8853 on p...

Page 29: ...failed Trained service technician only Replace the system board assembly 1 2 4 RAM refresh verification failed 1 Reseat the DIMMs and the Memory and I O Expansion Blade if installed 2 Replace the fol...

Page 30: ...pported memory configuration 1 Check the DIMM error LEDs on the blade server 2 Check management module event log for DIMM error messages 3 Replace noncompatible or failing DIMMs in the blade server 3...

Page 31: ...Install or reseat DIMMS and restart the blade server three times 2 Replace the following components one at a time in the order shown restarting the blade server each time a DIMMs b Trained service te...

Page 32: ...ladeCenter unit lists messages according to the position of the blade server in the blade bays If a blade server is moved from one bay to another the management module event log will report messages f...

Page 33: ...e Installation and User s Guide To view the BMC log complete the following steps 1 Turn on the blade server 2 When the prompt Press F1 for Configuration Setup appears press F1 If you have set a power...

Page 34: ...ent KVM feature card 2 Replace the Concurrent KVM feature card BEM 1 fault 1 Reseat the following components one at a time in the order shown restarting the blade server each time a ServeRAID SAS cont...

Page 35: ...eplace the Memory and I O Expansion Blade system board Firmware BIOS halted System management bus error 1 Update the blade server firmware 2 Update the blade server and option device drivers Power jum...

Page 36: ...de server is not blocked 4 Trained service technician only Replace microprocessor xx Firmware BIOS backup ROM corruption System board failure 1 Update the blade server firmware 2 Replace the Blade Sto...

Page 37: ...ware and the drivers are at the latest levels CPU xx over temperature Make sure that the blade server is sufficiently cooled CPU xx fault Trained service technician only Replace microprocessor xx CPU...

Page 38: ...lade server each time a Battery b Trained service technician only Microprocessor 1 c Trained service technician only Microprocessor 2 3 Replace the following components one at a time in the order show...

Page 39: ...3 Replace the following components one at a time in the order shown restarting the blade server each time a Battery b Trained service technician only System board assembly 163 Time of day not set 1 Ru...

Page 40: ...technician only Replace the system board assembly 189 Three attempts to enter the incorrect password Restart the blade server run the Configuration Setup Utility program and change the power on passwo...

Page 41: ...Advanced Setup Memory Settings and save the settings 2 If a Memory and I O Expansion Blade is installed reseat it 3 Replace the following components one at a time in the order shown restarting the bl...

Page 42: ...Replace the system board assembly 1200 Processor machine check 1 Reseat the following components a Trained service technician only Microprocessor 1 b Trained service technician only Microprocessor 2...

Page 43: ...card b Memory and I O Expansion Blade if one is installed c Trained service technician only System board assembly 1801 No more room for option ROM 1 Run the Configuration Setup Utility program and mak...

Page 44: ...stalled reseat it 4 Replace the following components one at a time in the order shown restarting the blade server each time a Failed I O expansion card b Memory and I O Expansion Blade if one is insta...

Page 45: ...ry and I O Expansion Blade is installed reseat it 4 Replace the following components one at a time in the order shown restarting the blade server each time a Failed I O expansion card b Memory and I O...

Page 46: ...t 4 Replace the following components one at a time in the order shown restarting the blade server each time a Failed I O expansion card b Memory and I O Expansion Blade if one is installed c Trained s...

Page 47: ...e server each time a Failed I O expansion card b Memory and I O Expansion Blade if one is installed c Trained service technician only System board assembly 1962 Boot sector error no operating system i...

Page 48: ...nician only Microprocessor 2 c Trained service technician only System board assembly 000197xx Processor Pxx failed BIST 1 Trained service technician only Reseat microprocessor xx 2 Replace the followi...

Page 49: ...ed c Trained service technician only System board assembly 00150300 SERR Received Target Abort Slot xx Vendor ID xxxx Device ID xxxx Status xxxx 1 If a Memory and I O Expansion Blade is installed rese...

Page 50: ...nly System board assembly 00150600 PERR Primary Write parity error Slot xx Vendor ID xxxx Device ID xxxx Status xxxx 1 If a Memory and I O Expansion Blade is installed reseat it 2 Reseat the I O expan...

Page 51: ...Abort Slot xx Vendor ID xxxx Device ID xxxx Status xxxx 1 If a Memory and I O Expansion Blade is installed reseat it 2 Reseat the I O expansion card in slot xx then restart the blade server 3 Replace...

Page 52: ...error codes 00151100 00151200 and 00151300 for action 00151352 Processor Machine Check Data b Status xxxx xxxx xxxx xxxx Additional data for debug Check error codes 00151100 00151200 and 00151300 for...

Page 53: ...0 CRC Error Reseat all memory DIMMs 00151801 Running from Mirrored Memory Image 1 Reseat DIMM See error code 00151500 to determine which DIMM to reseat or replace 2 Replace DIMM See error code 0015150...

Page 54: ...dware or by the software you can use the diagnostic programs to confirm that the hardware is working correctly v When you run the diagnostic programs a single problem might cause more than one error m...

Page 55: ...d the failure symptom in Troubleshooting tables if necessary see Solving undetermined problems on page 70 v Yes Run the diagnostic programs see Running the diagnostic programs on page 56 If you receiv...

Page 56: ...new one The blade server stops responding during the Fixed Disk or SAS Attached Disk diagnostic test Remove the hard disk drive that was being tested when the blade server stopped responding and run...

Page 57: ...n All keyboard and mouse problems 1 Make sure that the keyboard video mouse select button LED on the front of the blade server is lit indicating that the blade server is connected to the shared keyboa...

Page 58: ...d the Memory and I O Expansion Blade if one is installed 4 Replace the following components one at a time in the order shown restarting the blade server each time a Memory and I O Expansion Blade if o...

Page 59: ...ight sound during POST followed by a blank display screen If this occurs and the Boot Fail Count feature in the Start Options of the Configuration Setup Utility program is set to Enabled its default s...

Page 60: ...assembly Optional device problems v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved v See Chapter 3 Parts listing Types 1885 and 885...

Page 61: ...installed b Trained service technician only System board assembly VRD Power Good fault 1 Reseat the blade server 2 Check the function of the shared BladeCenter unit resources see Solving shared Blade...

Page 62: ...rce problems on page 66 3 Trained service technician only Replace the system board assembly System under recommended voltage for 0 9v Informational only Note If problem persists perform the following...

Page 63: ...ou just installed a device in the blade server remove it and restart the blade server If the blade server now starts you might have installed more devices than the power to that blade bay supports 7 I...

Page 64: ...e power management policies in the operating system for the blade server b Trained service technician only Replace the system board assembly Removable media drive problems The removable media CD DVD o...

Page 65: ...CD or DVD drive diskette drive and USB port Note Because the BladeCenter unit uses USB to communicate with the media tray devices switching ownership of the media tray to another blade server is the...

Page 66: ...monitor failure Disconnect the BladeCenter unit from all electrical sources wait for 30 seconds reconnect the BladeCenter unit to the electrical sources and restart the blade server If the problem re...

Page 67: ...blade server When an error occurs LEDs can be lit throughout the blade server to help identify the source of the error After you remove the blade server you can press and hold the light path diagnosti...

Page 68: ...k drive error LED SAS 0 hard disk drive error LED Battery error LED Power jumper error LED Microprocessor 1 error LED Microprocessor 2 error LED Light path diagnostics panel DIMM 4 error LED DIMM 3 er...

Page 69: ...ory and I O Expansion Blade SBRD LP 1 LP 2 Memory and I O expansion blade system board error LED System board light path LED Memory and I O expansion blade light path LED Light path diagnostics switch...

Page 70: ...ported 2 Reseat the DIMM that is indicated by the lit LED 3 Replace the DIMM that is indicated by the lit LED Note Multiple DIMM LEDs do not necessarily indicate multiple DIMM failures If more than on...

Page 71: ...ace the system board assembly TEMP Over temperature error The system temperature has exceeded a threshold level 1 Check the function of the shared BladeCenter unit resources see Solving shared BladeCe...

Page 72: ...her error messages usually will not occur the next time you run the diagnostic programs Exception If there are multiple error codes or light path diagnostics LEDs that indicate a microprocessor error...

Page 73: ...ion problem or the hardware might be missing or is not being recognized The result is followed by an error code or other additional information about the error Viewing the test log To view the test lo...

Page 74: ...lumn until the problem is solved v See Chapter 3 Parts listing Types 1885 and 8853 on page 73 to determine which components are CRUs and which components are FRUs v If an action step is preceded by Tr...

Page 75: ...lade server in the BladeCenter unit and restart it If problem persists perform the following tasks in the order shown restarting the blade server each time 1 Remove the cKVM feature card if installed...

Page 76: ...it If problem persists perform the following tasks in the order shown restarting the blade server each time 1 Shutdown and remove the blade server from the BladeCenter unit then remove the Blade Stor...

Page 77: ...pdate the BMC firmware 4 Trained service technician only Replace the system board assembly 166 410 001 System Management Failed BMC indicates failure in I2C bus test Shutdown and remove the blade serv...

Page 78: ...the test again 2 Update the BMC firmware see Firmware updates on page 107 3 Trained service technician only Replace the system board assembly 166 407 001 System Management Failed BMC indicates failure...

Page 79: ...emory and I O Expansion Blade 201 xxx n99 Multiple DIMM failure see error text Note n number of failing pair see Installing a memory module on page 88 1 See the error text for failing DIMMs 2 If a Mem...

Page 80: ...eboard management controller will detect the error and automatically switch to the backup page to start the blade server If this happens a POST message Booted from backup POST BIOS image is displayed...

Page 81: ...t Update the BIOS Attention Do not restart the blade server at this time 16 When the update is complete remove the flash diskette from the diskette drive 17 Turn off the blade server and remove it fro...

Page 82: ...or the Hardware Maintenance Manual and Troubleshooting Guide for your BladeCenter unit and other BladeCenter component documentation for additional information If the problem cannot be solved see Sol...

Page 83: ...em with the blade server See Keyboard or mouse problems on page 41 Media tray problems To check for problems with the media tray removable media drives and USB ports complete the following steps until...

Page 84: ...orking properly b Continue with step 6 6 For problems affecting one or more of the removable media drives a Reseat the following components 1 Removable media drive cable if applicable 2 Removable medi...

Page 85: ...information 4 Replace the management module see the documentation for your BladeCenter unit If these steps do not resolve the problem it is likely a problem with the blade server See Network connectio...

Page 86: ...nt diskette drive read write errors make sure that the distance between the monitor and any diskette drive is at least 76 mm 3 in 2 Check for correct management module operation see the documentation...

Page 87: ...n for the BladeCenter unit and management module for more information 3 Turn off the blade server 4 Remove the blade server from the BladeCenter unit and remove the cover 5 Remove or disconnect the fo...

Page 88: ...d before v Diagnostic program type and version level v Hardware configuration print screen of the system summary v BIOS code level v Operating system type and version level You can solve some problems...

Page 89: ...e unit CRU Replacement of Tier 1 CRUs is your responsibility If IBM installs a Tier 1 CRU at your request you will be charged for the installation v Tier 2 customer replaceable unit You may install a...

Page 90: ...IBM BladeCenter Memory and I O Expansion Blade option 41Y5294 Battery 3 0 volt 33F8354 BladeCenter Storage Expansion Unit 3 option 40K1739 Expansion card IBM Gigabit Ethernet option 39M4630 Hard disk...

Page 91: ...our blade server is ready to function at maximum levels of performance To download firmware updates for your blade server go to http www ibm com bladecenter and select BladeCenter 8853 from the Hardwa...

Page 92: ...must have a good contact at both ends touching your skin at one end and firmly connected to the front or back of the BladeCenter unit v Limit your movement Movement can cause static electricity to bu...

Page 93: ...different see the documentation for your BladeCenter unit for additional information Release handles open 1 Read the safety information that begins on page vii and Installation guidelines on page 75...

Page 94: ...the bay from which you removed the blade server remove it from the bay Attention You must install the blade server in the same blade bay from which you removed it Some blade server configuration info...

Page 95: ...or in any way block the ventilation holes on the blade server If you have changed the configuration of the blade server or if you are installing a different blade server from the one that you removed...

Page 96: ...teps Blade cover release Blade cover release 1 Read the safety information that begins on page vii and Installation guidelines on page 75 2 If the blade server is installed in a BladeCenter unit remov...

Page 97: ...s on page 75 2 Lower the cover so that the slots at the rear slide down onto the pins at the rear of the blade server Before closing the cover check that all components are installed and seated correc...

Page 98: ...r down on a flat static protective surface with the cover side up 4 Remove the blade server cover if one is installed see Removing the blade server cover on page 80 for instructions 5 Remove the expan...

Page 99: ...unit v If the expansion unit has an extraction device pivot the expansion unit closed then use the extraction device to fully seat the expansion unit on the system board These extraction devices can b...

Page 100: ...ssembly away from the blade server approximately 1 2 cm 0 5 inch 5 Disconnect the control panel cable from the control panel connector 6 Pull the bezel assembly away from the blade server 7 Store the...

Page 101: ...lade server cover see Removing the blade server cover on page 80 for instructions 4 If a Memory and I O Expansion Blade is installed remove it see Removing an expansion unit on page 82 5 Locate the ha...

Page 102: ...ve to any unpainted metal surface on the BladeCenter unit or any unpainted metal surface on any other grounded rack component then remove the hard disk drive from the package Attention Do not press on...

Page 103: ...lade DIMM 8 J19 DIMM 7 J18 DIMM 6 J21 DIMM 5 J20 To remove a DIMM complete the following steps DIMM Retaining clip 1 Read the safety information that begins Safety on page vii and Installation guideli...

Page 104: ...IMM connectors First 1 J141 and 3 J143 Second 2 J142 and 4 J144 To set up a non mirrored memory configuration for a blade server with a Memory and I O Expansion Blade when you install memory you must...

Page 105: ...MM 5 J20 To install a DIMM complete the following steps DIMM Retaining clip 1 Read the documentation that comes with the DIMM 2 Locate the DIMM connectors Determine the connectors into which you will...

Page 106: ...r see Installing the blade server cover on page 81 9 Install the blade server into the BladeCenter unit see Installing the blade server in a BladeCenter unit on page 78 Removing a Concurrent KVM Featu...

Page 107: ...ure Card 3 Slide the right side of the card the side of the card that is away from the concurrent KVM connector between the two tabs at the right side of the expansion card bracket then gently pivot t...

Page 108: ...blade server cover on page 80 for instructions 4 If a Memory and I O Expansion Blade is installed and you are removing the expansion card from the system board remove the Memory and I O Expansion Blad...

Page 109: ...narrow end of the card into the raised hook on the expansion card bracket then gently pivot the card into the expansion card connector Note For device driver and configuration information to complete...

Page 110: ...Removing the blade server cover on page 80 for instructions 4 If a Memory and I O Expansion Blade is installed and you are removing the expansion card from the system board remove the Memory and I O...

Page 111: ...nd slide the narrow end of the card into the raised hook on the expansion card bracket then gently pivot the wide end of the card into the expansion card connectors 3 Install the Memory and I O Expans...

Page 112: ...e expansion card standoffs and lift the card out of the blade server 6 If you are instructed to return the expansion card follow all packaging instructions and use any packaging materials for shipping...

Page 113: ...age vii and Installation guidelines on page 75 2 If the blade server is installed in a BladeCenter unit remove it see Removing the blade server from a BladeCenter unit on page 77 for instructions 3 Re...

Page 114: ...e manufacturer If your system has a module containing a lithium battery replace it only with the same module type made by the same manufacturer The battery contains lithium and can explode if not prop...

Page 115: ...lade server complete the following steps Note A power jumper is not installed when a Memory and I O Expansion Blade is installed Power jumper 1 Read the safety information that begins on page vii and...

Page 116: ...wer connector J164 on the system board 2 Place the power jumper into the power connector and press the power jumper until it is fully seated 3 Install the blade server cover see Installing the blade s...

Page 117: ...ermal material remains evenly distributed between each heat sink and microprocessor Notes v The heat sink FRU is packaged with the thermal material applied to the underside This thermal material is no...

Page 118: ...b Press firmly on the captive screws and loosen them with a screwdriver c Use your fingers to gently pull the heat sink from the processor Attention Do not use any tools or sharp objects to lift the...

Page 119: ...it stops in the fully open position approximately a 135 angle as shown b Rotate the microprocessor retainer on the microprocessor socket from its closed position until it stops in the fully open posi...

Page 120: ...then align and place the heat sink on top of the microprocessor in the retention bracket thermal material side down Press firmly on the heat sink c Align the two screws on the heat sink with the holes...

Page 121: ...n unit on page 82 5 If a Memory and I O Expansion Blade is not installed remove the power jumper see Removing the power jumper on page 99 6 Remove the blade server bezel assembly see Removing the beze...

Page 122: ...t sinks See Installing a microprocessor and heat sink on page 103 v DIMMs See Installing a memory module on page 88 2 If a Memory and I O Expansion Blade was not removed from the blade server in order...

Page 123: ...Press F1 for Configuration Setup appears press F1 If an administrator password has been set you must type the administrator password to access the full Configuration Setup Utility menu 3 Follow the in...

Page 124: ...e operating system settings you can verify the Ethernet controller designations that a blade server uses The routing of an Ethernet controller to a particular I O module bay depends on the type of bla...

Page 125: ...onfiguration Setup Utility program see the Installation and User s Guide for information and instructions Important You must create the RAID array before you install the operating system on the blade...

Page 126: ...110 BladeCenter HS21 Types 1885 and 8853 Problem Determination and Service Guide...

Page 127: ...BM product The documentation that comes with BladeCenter systems also describes the diagnostic tests that you can perform Most BladeCenter systems operating systems and programs come with documentatio...

Page 128: ...upport telephone numbers In the U S and Canada call 1 800 IBM SERV 1 800 426 7378 Hardware service and support You can receive hardware service through IBM Services or through your IBM reseller if you...

Page 129: ...10504 1785 U S A INTERNATIONAL BUSINESS MACHINES CORPORATION PROVIDES THIS PUBLICATION AS IS WITHOUT WARRANTY OF ANY KIND EITHER EXPRESS OR IMPLIED INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES...

Page 130: ...emarks and logos are trademarks of Sun Microsystems Inc in the United States other countries or both Adaptec and HostRAID are trademarks of Adaptec Inc in the United States other countries or both Lin...

Page 131: ...differ from its retail version if available and may not include user manuals or all program functionality Product recycling and disposal This unit must be recycled or discarded according to applicable...

Page 132: ...on the environment and human health due to the potential presence of hazardous substances in EEE For proper collection and treatment contact your local IBM representative Battery return program This...

Page 133: ...t cause harmful interference and 2 this device must accept any interference received including interference that may cause undesired operation Industry Canada Class A emission compliance statement Thi...

Page 134: ...Attention This is a Class A product In a domestic environment this product may cause radio interference in which case the user may be required to take adequate measures Taiwanese Class A warning state...

Page 135: ...nstalling 91 removing 90 configuration Configuration Setup Utility 107 minimum 71 configuration continued ServerGuide Setup and Installation CD 107 Configuration Setup Utility program 107 configuring...

Page 136: ...nsion Blade 9 jumpers system board 8 L LEDs activity 5 blade error 5 error locations 51 information 5 light path diagnostics viewing without power 51 light path locations 51 location 5 Memory and I O...

Page 137: ...ID configure an array 109 Serial Attached SCSI SAS drive connectors 7 ServerGuide problems 49 Setup and Installation CD 107 service processor error codes 65 service processor problems 50 service calli...

Page 138: ...122 BladeCenter HS21 Types 1885 and 8853 Problem Determination and Service Guide...

Page 139: ......

Page 140: ...Part Number 24R9701 Printed in USA 1P P N 24R9701...

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