6
6
6-142
6-142
Troubleshooting > Debug log > Network Packet Capture > Embedded Network Packet Capture Collection
Troubleshooting > Debug log > Network Packet Capture > Embedded Network Packet Capture Collection
Network Packet Capture
■
Overview
The network capture function is an embedded function of the machine.The network data
sent to and received from the machine can be collected (captured) without using any special
equipment.
Until now, in the case of network failures that could not be solved at the first visit, the service
technician collected packet at the second visit to solve it.
By providing this function, investigation to determine the cause is available before the second
visit to take some measures. Also, service technicians can reproduce the symptoms of
network failure and collect network packet to bring it back to the office.
The network capture data can be collected using SST/USB memory.
There is no need to prepare dedicated equipments (PC, HUB, cable, packet capture software,
etc.) that have been needed before.
The following effects can be expected thanks to the embedded feature.
• The packet in customer environment can be collected by remote operation.
• Packet collection can be continued when the symptom is not reproduced during the visit.
• For network failures on iR-ADV collaboration (a function to communicate between
machines across a network), packet collection for both sides becomes easy.
Caution:
The network capture function may fail to collect a part of packet in a high-loaded
network environment.
The network capture function of the machine is more prone to failures in collecting
packet than when using a PC to do so.
When collecting packet due to trouble of print data, etc., a case is assumed in which
it is impossible to judge whether it is a failure in the print data or a failure in collecting
packet.
To check whether packet is failed to be collected by the network capture function of the
machine, there may be a case where user is requested to collect packet using a PC.
●
Overall flow
1) Enable network capture
2) Start the network capture function
3) Overwrite function
4) Encryption function
5) Start/stop network capture
6) Stop the network capture function
7) Disable network capture
■
Embedded Network Packet Capture Collection
●
Enable network capture
To enable this function, the following 2 steps need to be executed.
• Enabling the license of network capture
• Enabling user mode > Network > Store Network Packet Log
Because this function is able to acquire the customer information such as print data, it is not
standard function.You make it valid as free license option after obtaining permission from
the customer.Then it displays "OFF/ON" in the user mode, you obtain permission from the
customer again and let the customer change it to ON.
Changing it to "ON" in user mode, it is displayed in Service Mode.
F-6-182