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Technology > Controller System > Controls > Security Features (Encryption Key, Certificate, Password Protection)
Technology > Controller System > Controls > Security Features (Encryption Key, Certificate, Password Protection)
• Key pair and server certificate registered in Management Setting (Setting/ Registration) >
[Device Management] > [Certificate Settings]
• Audit log
Steps of data restoration after recovery
To restore data, select the following on UI: Settings/Registration > Management Settings >
Data Management > Import > Import of Settings/Registration.
The data listed below cannot be restored, thus should be set again.
Environment Settings
• Paper settings
• Display settings in the destination to save
• Time fine-adjustment for timer/ power settings
• Date/ time settings (excluding time zone and daylight-saving settings)
• User settings for SNMPv3
• Context settings
• Firewall settings (excluding MAC address filter)
Function Settings
• Image-composite form for the common print operation
• Printer settings
• Transfer settings for the common receipt/ transfer settings
• Inbox settings
• Frequently-used Copy settings
• Registered short-cuts in “Other Functions”
• Frequently-used Send settings
• Frequently-used settings for saving/ using files
Address Settings
• Address Book
Management Settings
• Sheet counts in Department ID Management
• Settings for device information distribution
• Certificate settings
• License registration
• Remote operation settings
• Box backup/ restoration
• TPM Settings
• Setting of audit log collection
●
Overview of Actions taken against Troubles
Location
with failure
TPM Setting = ON
TPM Setting = OFF
Relevant Error Code
TPM PCB
1. Check the TPM PCB connection
2. Replace the TPM PCBs
3. Turn OFF/ ON the power
4. See the section of “Restoring TPM
Key” to restore the TPM key.
5. Turn OFF/ ON the main power for
recovery
N/A (TPM PCB is
not in use when the
TPM setting is set to
OFF.)
Initially E746-0031 is
shown on the screen.
When the power is turned
OFF/ON after the TPM
PCB is replaced, E746-
0032 is shown (only when
the TPM setting is set to
ON).
HDD
1.Replace the HDDs.
2.Format the HDD.
3.Download the system software.
4.See the section of “Disabling
Functionality” to execute “Initialize
All Data/ Settings”.
5.Turn OFF/ON the power. The TPM
setting is automatically set to OFF.
6.Set the TPM setting to ON (the
public key and the common key
are automatically set).
1. Replace the
HDDs.
2. Format the HDD.
3. Download the
system software.
4. Restore the
password
information stored
in the HDD.
Initially E602-xxxx is shown
(the different extension is
shown depends on cases).
After the system software
is reinstalled, E746-0033 is
shown.
Main
Controller
PCB 2
(SRAM)
1. Replace the main controller PCB 2.
2. The common key backed up in the
HDD will be automatically restored
in the SRAM.
3. The TPM setting on the control
panel is reset to OFF. Manually
set the TPM setting to ON (the
machine is operated in the TPM
setting ON).
4. Restore the password information
stored in the SRAM (see *1).
1. Replace the main
controller PCB 2.
2. The common
key backed up
in the HDD will
be automatically
restored in the
SRAM.
3. Restore the
password
information stored
in the SRAM (see
*1).
E747-xxxx (the different
extension is shown
depends on cases).
*1 If “No” is indicated in the field of Backup Column in the table of “Security Information
Storage Location”, the relevant information should be set manually again.
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