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Technology > Embedded RDS > FAQ
Technology > Embedded RDS > FAQ
No.5
Q: Although Microsoft ISA as a proxy server is introduced, the authentication check is failed.
Can E-RDS adopt with Microsoft ISA?
A: E-RDS must comply with "Basic" while "Integrated" authentication is used for Microsoft
ISA (as default); therefore, authentication with E-RDS is available if you change the setting to
"Basic" authentication on the server.
No.6
Q: Can I turn this machine power off during the e-Maintenance/ imageWARE Remote system
operation?
A: While operating the e-Maintenance/ imageWARE Remote system, the power of the device
must be ON. If power OFF is needed, do not leave the device power OFF for long time.
It will become "Device is busy, try later" errors if the power supply of network equipment such
as HUB is made prolonged OFF.
No.7
Q: Although a Service call error may not be notified to UGW, the reason is what?
A: If a service technician in charge turns off the power supply of this machine immediately
after error occurred once, It may be unable to notify to UGW because data processing does
not take a time from the controller of this machine to NIC though, the data will be saved on
the RAM.
If the power supply is blocked off while starting up, the data will be inevitably deleted.
No.8
Q: How does E-RDS operate while this machine is placed in the sleep mode?
A: While being in Real Deep Sleep, and if data to be sent is in E-RDS, the system wakes up
asleep, then starts to send the data to the UGW. The system also waits for completion of data
transmission and let the device to shift to asleep status again.
However, transition time to the Real Deep Sleep depends on the device, and the transition to
sleep won’t be done if the next data transmission will be done within 10 minutes.
No.9
Q: Is E-RDS compatible with Department counter?
A: No, E-RDS does not support Department counter.
No.10
Q: Is there any setting to be made on the device side to enable the service mode menu
transmission function? Moreover, what is Service mode menu set as the object of
transmission?
A: No steps peculiar to Transmitting Service mode menu. As for the data that applies to
transmission of the service mode, see the "Service mode menu Transmission".
No.11
Q: What service browser data is transmitted to UGW by E-RDS in what timing?
A: The service browser data to be transmitted and the transmission timing are shown below.
Transmission timing
Detailed procedure
Transmission
information
Error occurs
When the service browser
is enabled from the
disabled state [OFF]
1) Specify the service browser
setting in the service mode
menu.
2) Send browser information to
UGW.
3) Once obtaining OK
response from UGW, enable
the service browser mode
[ACTIVE].
(To use the setting, it is
necessary to reboot this
machine)
Service browser mode:
[Register]
WEB browser option:
[ON] or [OFF] according
to the license status
Retransmission
is not performed.
("Disabling
[OFF]" continues
to be set.)
No.12
Q: Can I make another service call request when I have already requested a service call?
A: No, you cannot make another service call request if you have already made a service call
request.
Touch the [Cancel] button to cancel the service call which you’d made. Or the service
technician performs a service call completion process.
No.13
Q: Is the "Requesting" status cancelled when this machine is rebooted?
A: The requesting status is not cancelled even if the device is rebooted. The information of
the notified service call request (the time that the request was made, the service call request
description) is also retained during the "Requesting" status.
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