6
6
6-102
6-102
Troubleshooting > Version upgrade > Error Code > Error Code
Troubleshooting > Version upgrade > Error Code > Error Code
Error Code (hex number)
Description
Remedy
Cause of error
The first
digit Error
field
The
second
digit
Operator
The 3rd
- 4th digits
Method
category
The 5th
digit
Category
code
The 6 - 8th
digits
Description
code
CDS
delivery
server
Local
CDS
server
UP
DATER
CDS file
server
Network
8
2~6
x
x
6
Socket communication
8
2~6
x
x
6
101
Failed to connect the eRDS
Contact the support department of the
sales company.
-
-
Yes
-
Yes
8
2~6
x
x
6
102
No response from eRDS
Contact the support department of the
sales company.
-
-
Yes
-
Yes
8
2~6
x
x
6
103
No notice of start from the eRDS
Contact the support department of the
sales company.
-
-
Yes
-
Yes
8
2~6
x
x
6
104
Error of socket reading
Contact the support department of the
sales company.
-
-
Yes
-
Yes
8
2~6
x
x
6
105
Socket communication time-out
Contact the support department of the
sales company.
-
-
Yes
-
Yes
8
2~6
x
x
7
Other internal codes
8
2~6
x
x
7
002
One of installation, start or authorization failed
(When installation or authorization failed, it is regarded as an error) *
Contact the support department of the
sales company.
-
-
Yes
-
-
8
2~6
x
x
7
03x
An internal error in processing the installation
Contact the support department of the
sales company.
-
-
Yes
-
-
8
2~6
x
x
7
1xx
An error by using invalid API
Contact the support department of the
sales company.
-
-
Yes
-
-
8
2~6
x
x
7
2xx
An internal error in SMS
Contact the support department of the
sales company.
-
-
Yes
-
-
8
2~6
x
x
7
301
No existence of delivery ID
Contact the support department of the
sales company.
-
-
Yes
-
-
8
2~6
x
x
7
302
Invalid delivery ID
Contact the support department of the
sales company.
-
-
Yes
-
-
8
2~6
x
x
7
303
The updated firmware information is not identical with the firmware
information after activation of the Updater
Contact the support department of the
sales company.
-
-
Yes
-
-
8
2~6
x
x
7
304
The process of firmware download is incomplete
It occurs when the power of the device is turned OFF during download.
Contact the support department of the
sales company.
-
-
Yes
-
-
8
2~6
x
x
7
305
The update process is incomplete
The power was turned OFF after completion of download and before
start of update processing.
Contact the support department of the
sales company.
-
-
Yes
-
-
8
2~6
x
x
7
306
The installment process is incomplete
Contact the support department of the
sales company.
-
-
Yes
-
-
8
2~6
x
x
7
401
Failed to retrieve delivery information
Contact the support department of the
sales company.
-
-
Yes
-
-
8
2~6
x
x
7
501
Failed to execute the delivery process
Contact the support department of the
sales company.
-
-
Yes
-
-
8
2~6
x
x
7
502
The scheduled distribution had not been executed even after a
certain period of time due to the power of the device being OFF at the
scheduled time or other reasons.
Scheduled deliveries not executed
within the defined period of time are
abandoned, so register a scheduled
delivery again.
When setting the date and time of the
scheduled delivery, be sure to designate
a time when the device is ON
-
-
Yes
-
-