ATS SuperTrak GEN3, Operation And Maintenance Manual, Page: 263 / 366

SuperTrak™ GEN3 System Operation and Maintenance Manual 251
Rev. 9 (12-2021)
Troubleshooting
This section provides the following SuperTrak conveyance platform troubleshooting
procedures for qualified technicians:
• Communication Faults on page 251
• Pre-Power ON Faults on page 252
• Power Faults on page 255
• Pallet Faults on page 258
• Test Straight Section or Curved Section Hardware on page 259
• Diagnostic Lights on page 267
Read and understand the SuperTrak conveyance platform process and safety
guidelines before starting any troubleshooting procedures.
See Safety Information
on page 5.
Communication Faults
Fault Resolution
The configuration software is
unable to connect to the
controller. • Attempt to retrieve diagnostic information using the
following website:
http://controller_IP_address/sdm
The IP address of the controller is required for this
procedure.
• Check the controller LEDs.
See Controller Indicator Lights on page 267.
A fault message indicates that
a communication problem
exists. 1. Read the fault message, and reference the TrakMaster
built-in help for a resolution.
See
Access the TrakMaster Built-in Help on page 141.
2. Verify that all associated electronic components have
power (for example; confirm power by looking at the
component indicator lights).
3. Turn the power OFF to the controller and gateway boards
(24V digital power).
4. Verify that all associated cables are correctly connected.
Make sure the cable connections are correct to the
components, and that the connectors are seated correctly
at both ends.
See
Connections on page 116.
5. Turn the power ON.