Chapter 17: Power IQ Integration
339
Troubleshoot Connections to Power IQ
Check these possible error messages and solutions to troubleshoot your
connection to a Power IQ.
Determine the cause, then edit the configuration to correct it. See
Configuring Power IQ Services
(on page 338).
Message
Resolution
Unable to communicate with
managing device <Name> at
<IP>.
This error could indicate several
conditions.
The connection was refused
remotely. No process is listening
on the remote address or port.
Check firewalls. The remote host
cannot be reached because of an
intervening firewall, or if an
intermediate router is down.
Unknown host. The IP address
could not be resolved from the
hostname entered.
Authentication failed.
Incorrect username and password.
Unable to communicate with
managing device <Name> at
<IP>, make sure its Web API
is enabled.
Web API is not enabled in Power IQ.
Log into Power IQ, go to Settings >
Web API, then select Enable Web
API, and click Save.
Configuring Power Control of Power IQ IT Devices
Once you configure the Power IQ service, you can configure CC-SG to
add the nodes and interfaces you need.
1. Add the IT device you want to control power to. See
Add a Node
(on
page 109).
2. Add a Power IQ Proxy power control interface to the node. See
Add
an Interface
(on page 125) and
Interfaces for Power IQ Proxy
Power Control Connections
(on page 132).
