GBC StreamWire
07/23/2020
Service Call Procedures
1-3
INITIAL ACTION
At the start of every service call, you should perform the following:
•
If called for a problem, determine the exact nature of the service
complaint. Determine the paper type and quality, especially as it
relates to curl. Determine the size and color of twin loop wire being
used.
•
Identify if any media changes correlate with the emergence of the
customer issue.
•
Determine if the problem occurs with all element sizes or only
specific sizes. If multiple sizes have not been used, try running the
eWire using a different wire size.
•
Do GP 6.2.7 to note the total machine bind and sheet cycles.
•
If possible, run a bind cycle and evaluate the quality of the bound
book. Refer to Section 3 of this manual for additional information
regarding the book quality.
•
Do GP 6.8 and GP 6.7 to replace the supply spool and re-evaluate
the performance using the new supply spool.
•
Determine the date of the last preventative maintenance
performed on the system. Perform preventative maintenance as
indicated on page 1-5.
•
Vacuum the paper path, element feeder, and book stacking areas.
Visually inspect the eWire and clear any scraps/debris.
•
Save the system settings to a data file.
•
Download a log file to USB. Note any error codes, especially if
they occur repeatedly.
SYSTEM CHECKS
Purpose
Direct repair activity for problems found in Initial Action.
PROCEDURE
•
Select the appropriate condition from the list below and perform
the directed service actions.
•
Replace any obviously broken parts.
•
If there is a Book Quality problem but no Fault Codes or other
obvious problems, go to Section 3.
•
If there is a Fault Code, go to Section 2 Table of Contents.
Locate and perform the RAP associated with the code.
•
If there is an Operator Message that will not clear, go to
Section 2 Table of Contents. Locate and perform the steps in
the OPERATOR MESSAGE RAP associated with the
Operator Message.
•
If the problem is not repeatable, operate the eWire in the
same job conditions the customer used and recheck for a
problem in the categories listed here.
•
If the problem is still not reproduced, examine the Machine
Service Log and note any repeating faults. Refer to the RAP
for those faults in Section 2 to check if the RAP relates to the
customer problem. If so, perform the RAP.
•
If general problems occur that are not related to any fault
code, repeat the steps in install section.
•
If the problem is not resolved after 2 hours, escalate to Ricoh
2
nd
level support.
•
If none of the above situations apply, go to EVERY CALL
ACTIVITIES.
•
Verify that the problem is corrected and go to EVERY CALL
ACTIVITIES.
Summary of Contents for StreamWire
Page 9: ...GBC StreamWire 07 23 2020 Service Manual ix Notes...
Page 87: ...GBC StreamWire 07 23 2020 RTPS 2 72 Notes...
Page 89: ...Book Quality 07 23 2020 GBC StreamWire 3 2 This page intentionally left blank...
Page 428: ...GBC StreamWire 12 18 2018 Wiring Data 7 3 o System Wiring...
Page 429: ...Wiring Data 12 18 2018 GBC StreamWire 7 4 o Element Feeder Module...
Page 430: ...GBC StreamWire 12 18 2018 Wiring Data 7 5 o Element Transfer Module...
Page 431: ...Wiring Data 12 18 2018 GBC StreamWire 7 6 o Knife Module...
Page 432: ...GBC StreamWire 12 18 2018 Wiring Data 7 7 o Closer Module...
Page 433: ...Wiring Data 12 18 2018 GBC StreamWire 7 8 o Holder Module...
Page 434: ...GBC StreamWire 12 18 2018 Wiring Data 7 9 o Book Drawer...
Page 435: ...Wiring Data 12 18 2018 GBC StreamWire 7 10 o Paper Transport Module...
Page 436: ...GBC StreamWire 12 18 2018 Wiring Data 7 11 o Sheet Tappers Module...
Page 437: ...Wiring Data 12 18 2018 GBC StreamWire 7 12 o Deflector Module...
Page 438: ...GBC StreamWire 12 18 2018 Wiring Data 7 13 o Stacker Module...
Page 439: ...Wiring Data 12 18 2018 GBC StreamWire 7 14 o Alignment Module...
Page 440: ...GBC StreamWire 12 18 2018 Wiring Data 7 15 o Interlock AC and LCD Connections...
Page 442: ...Installation Instructions 03 26 2019 GBC StreamWire 8 2 This page intentionally left blank...