Installation and Maintenance Manual
Field Descriptions
318
Installation and Maintenance Manual v4/0615/10
Voicemail Assistant Telephone Number
8 digits. The extension number to which callers will be transferred if they press 0 during or after the
Department’s voicemail greeting.
Voicemail Target
Defines one of the following:
1
The name of the AutoAttendant to which calls will be routed, rather than voicemail, if the call is not
answered, or
2
the voicemail box into which messages should be left if different from the default. Entered as
!LeaveVoicemail:
extension number
, or
3
the name of the wav file to be played to a caller rather than going to voicemail. Entered as
!Play:
wav file name
. The file must be stored in the Admin area of the Call Server.
Voicemail Announcement
VXML script to be run while a call is in the queue.
Record Rate
Defines the number of calls to randomly record (eg a setting of 5 will record 1 in 5 calls)
Record Group
The group of Users who will be subject to call recording
Record Mode
Defines the mode that the recording is to follow.
None
Automatic call recording will not take place.
Resource
Records all calls provided the appropriate voicemail resource is available at that time.
Mandatory
Records all calls.
Random
Records a random number of calls as defined by the Record Rate.
Trunk
Records all calls but the User’s Record icon will not be activated and therefore the User
will not be able to cancel the recording.
Disable
Recording prohibited.
Voicemail Contacts
Telephone number
64 characters
x
When used with Telephone Contact Type and the Access Contact Method
–
the telephone number
to match against the incoming CLI to allow the User to access voicemail remotely without having to
enter the Access Code.
x
When used with Telephone Contact Type, the Deliver and Deliver New Contact Method
–
the
telephone number dialed by the system to allow voicemail to deliver a new message.
x
When used with Telephone Contact Type and the Prompt Contact Method
–
the User’s extension
number.
x
When used with the Email Contact Type
–
the email address where email messages informing the
User of a new message will be sent.
x
When used with SMS Contact Type
–
the email address where SMS alerts informing the User of a
new voicemail message will be sent.
x
When used with the Lamp Contact Type
–
the extension number of the Index handset across the
DPNSS link
x
When used with the Archive Contact Type this field is ignored, however, there must be at least a
single character entered.
