Installation and Maintenance Manual
Configuring system functionality
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Installation and Maintenance Manual v4/0615/10
These notes can be viewed within the Notes page of the Contact. Each note can contain up to 128
characters.
For further information on using this feature please refer to the relevant User Manual.
Routing calls from a Contact to a specific User or Department
Calls from a particular Contact may need to be handled by a specific User or Department. The maximiser
can route calls directly rather than via the receptionist first, for example. This feature can be configured
as follows.
Firstly, determine to whom the Contact will be directed:
1
Open the relevant Contact
2
In the Direct Route To field enter the extension number, User or Department Name to which a call
is to be routed.
3
Select Update or Apply when ready.
Secondly, all the relevant DDI Plan entries containing the
telephone numbers that the Contact may use must be
amended to contain square brackets followed by the
extension number, User or Department Name to which
a call will be normally routed, as per this example.
Please refer to the Working with DDI Plans section on
page 195 for further information.
If the Contact belongs to a specific Company please refer to page 181 for details on how to ensure the
system checks the correct Contacts database.
Generating a Nuisance Number
Users of Navigate, PCS 60, PCS 58x and 410/400 can be enabled to blacklist specific incoming numbers.
(This facility will not be available if the caller’s CLI is wit
hheld.) This is achieved by creating a Contact
called ZZZNUISANCE as follows:
1
Create a new Contact.
2
In the Name field enter
ZZZNUISANCE
3
In the Direct Route To field enter one of the following:
a
Extension number
This is the extension number of a User or Department to receive the nuisance calls, eg 8010,
