Installation and Maintenance Manual
Working with Voicemail
Installation and Maintenance Manual v4/0615/10
241
Using Voicemail Call Back
When a new message is received by a Department the voicemail server can be configured to ring a User
and deliver the new message. This can be set as follows:
1
In Manager, select Departments
2
Select the Department required
3
Select the Voicemail page
4
Select the Add Voicemail Contact button
5
In the
Telephone Number field enter the User’s extension
number.
6
From the Type list box select Telephone
7
From the Method list box select Deliver
8
Select Update or Apply when ready.
Voicemail Call Back can also be configured to call an external number, eg a mobile or home telephone
number.
Voicemail will attempt to deliver a new message immediately the message is received. If this is not
successful this will be repeated after 3 minutes, 10 minutes, 30 minutes, 1 hour and every 3 hours until
the call back has been answered.
Please note:
x
This facility must be enabled via the relevant Voicemail Port. The Enable Message Call Back field is
disabled by default. Select either Internal (enable call back for messages left via an internal number)
or Internal & External (enable call back for messages left via internal and external numbers).
x
Ensure that the relevant Voicemail Port has been configured with a Dial Plan otherwise the voicemail
server will not be able to dial the digits entered in the Telephone Number field.
x
One or more Voicemail Contacts can be added to multiple Departments simultaneously via Manager
Assist>Configuration Aids>Department
–
Bulk Add Voicemail Contacts.
Listening to Messages
On accessing a Department’s voi
cemail box via a Dial Plan or via Voicemail Call Back the User will be
informed how many new messages have been received. Each new message will be played followed by
the time of the call. If the Department has any old messages these will then be played. Please refer to
the Voicemail User Guide for further details on how to manage these messages.
Please refer to the relevant PCS User manual for details on listening to messages via a
PCS 58x/57x/56x/55x/410/400/100/60/50.
Messages are stored until listened to and are then deleted after 7 days unless manually saved. A
message is marked as
“
old
”
after listening to the first 10 seconds.
Voicemail Settings
After accessing the Department’s voicema
il the User can press * and will be given the following options:
1
Repeat the options
2
Record a greeting
3
(Select Forwarding
–
not used by a Department)
