Installation and Maintenance Manual
Configuring system functionality
112
Installation and Maintenance Manual v4/0615/10
Creating a Virtual User
A Virtual User is a User created on the system to facilitate PBX functionality only. This User does not
require a physical extension and will not be logging on to a physical extension. For example, this facility
can be used in a school where teachers will be checking and collecting their voicemail from a single
phone in the staff room. (For further information on voicemail please refer to page 210.)
An IPVirtualUser licence is required to use this facility. (For further information please refer to the
Installing Licences section from page 20.)
1
In Manager select Users
2
Select the Add button
3
In the Number of Users to Create field enter
1
4
In the Starting Number field enter the extension
number you wish to give the User, eg 2050.
5
Ensure that the Virtual User field is ticked.
6
Select Add Users
7
You will be returned to the Users List and the new User will be called, eg Extn2050.
8
Select the User and this User can now be configured as required.
Note that under the Licences page the Virtual User Licence field is ticked.
Using Do Not Disturb
The Do Not Disturb function allows Users to set their phones as permanently busy and a caller will either
be given the busy tone, be transferred to voicemail (if enabled) or be transferred to the Forward on Busy
number (if set). However, if a User wishes to set Do Not Disturb and also receive a call from a specific
number, eg an important call from a customer, this number can be entered as an Exception Telephone
Number.
Turn on Do Not Disturb
1
In Manager select Users
2
Select the User you wish to configure
3
Select the DND page
4
Select Do Not Disturb
5
Select Update or Apply when ready
Setting a Do Not Disturb Exception Number
1
In Manager select Users
2
Select the User required
3
Select the DND page
4
Select Add DND Exception
