Installation and Maintenance Manual
Configuring system functionality
Installation and Maintenance Manual v4/0615/10
205
9
Select Apply
10
Select the Source Server field
11
From the Select Call Server list select the Call Server where the WAV file is stored. The
music/message will be played to the calls received by this Call Server. If left blank the WAV file will
be played for calls received on all Call Servers operational on the system however the WAV file
must be stored on each Call Server.
12
Select Update or Apply when ready.
If a Music Channel entry has been created for a Company this WAV file will be used for all external calls
into this company unless there is an entry specific to a User or Department within that Company.
The system will look for a Music Channel entry for the relevant User, Department or Company first. If no
entry exists for that User, Department or Company the DefaultHoldMusic entry will be used.
External Music on Hold
Music on hold can be supplied into the system via an analogue phone port. You will require a
“Music
on
Hold” Adapter
, which converts a 3.5 mm stereo jack to RJ45 for connection into a phone module port.
(Technical details of the adapter can be found in the maximiser Technical Reference manual.) The music
source should provide approx 1V p-p and have its own volume control; the volume cannot be adjusted
via the Call Server or Phone Module. Only one music source can be connected to an analogue port. If
multiple music sources are required plug each one into a separate analogue phone port.
To use an external source the following configuration in Manager is required. Firstly the analogue phone
port must be configured to accept an external music source.
1
In Manager, select Phones
2
Select the Call Server or Phone Module required
3
From the Phone List select the port required
4
From the Page Port list box select Music on Hold
5
Select Update or Apply when ready.
