Installation and Maintenance Manual
Configuring system functionality
Installation and Maintenance Manual v4/0615/10
195
Working with DDI Plans
In order to direct your incoming DDI numbers to the correct User, Department, data connection etc a DDI
Plan is used to route the calls to the correct location. By default, a Standard DDI Plan is created which
routes all incoming external calls to the Main Department.
A DDI Plan is then assigned to the Trunk receiving the call. By default, all Trunks are configured to route
calls via the Standard DDI Plan. Please refer to the Working with Trunks section from page 182 for further
details.
Creating a DDI Plan
1
In Manager select DDI Plans
2
Select the Add button
3
Enter a Name, using alpha-numeric characters only, do not use any punctuation and begin with a
letter, and a Description if required
4
Select Apply
Alternatively, amend the default Standard DDI Plan..
Creating a DDI Plan entry
1
Select the Add DDI Entry button
2
If this entry is only to be active during certain
hours select the Time Plan field and select the
Time Plan required
3
In the Number Match field enter the DDI Number
required. The number entered must be the
number presented by the exchange (typically last
6 digits) as an exact match is made. This field is
also relevant to outgoing CLI for the User as
explained below
4
From the Bearer Capability list box select the option required eg Voice for connection to a User or
Department
5
In the Translate To field enter the extension number or name of the User or Department to which
calls to this DDI number are to be routed.
6
Select Update
7
Repeat steps 5 to 10 to add further entries
8
Select Update or Apply when ready.
