Installation and Maintenance Manual
Configuring system functionality
Installation and Maintenance Manual v4/0615/10
159
The Wrap Up Time can be truncated:
x
by user invention ie by placing a phone off-hook and then on-hook or by making a call.
x
on a PCS 58x/57x/56x/55x by selecting the Wrap Up key.
x
on a PCS 100 by selecting the Exit key.
Using the Wrap Up Time on a PCS 60, PCS 50, and PCS 410/400
If a PCS 60, PCS 50 or PCS 410/400 is to receive calls for a Department that has a Wrap Up Time set, the
Auto URL field must contain an address to a web page, eg www.splicecom.com, that will be displayed
during the Wrap Up Time. The Auto URL Mode field can be set to No Action. For further information
please refer to the Using an Auto URL section from page 156. The User of a PCS 60 can truncate the
Wrap Up Time by selecting the Hang Up icon. The User of a PCS 50 or PCS 410/400 can truncate the Wrap
Up Time by selecting the Exit icon.
Using Call Waiting
Call Waiting will allow members of the Distribution Group to be aware when calls to the Department are
waiting in the queue while they are on a call. When this feature is enabled the relevant Users will be
informed that a call to the Department is waiting to be answered by an intermittent beep in the headset
and, if relevant, via their PCS 60, 50, 410/400, PCS 55x or 58x/57x/56x. The User can then toggle between
their current call and the next call in the queue.
In order to use this facility the relevant Users must also have Call Waiting set in their User configuration
form as described on page 107.
Configuring Call Waiting
1
In Manager select Departments
2
Select the Department you wish to configure
3
Select the Telephony page
4
From the Call Waiting list box select one of the following options:
a
Disable (default)
–
the Call Waiting feature is not set for this Department.
b
Enable
–
Users will be informed that a call is waiting in the queue by an intermittent beep in
the headset and via their PCS 58x/57x/56x/55x, 410/400, 100, 60 or 50. The User can receive a
second call and toggle between the two calls.
c
Phone Tools
–
if the User is running a PCS 60 or 50 as a partner to their handset this option will
enable Call Waiting and the intermittent beep will not be heard in the headset but can be
heard via the PCS 60/50. If the User is not using a PCS 60/50 as a partner this option is the
same as setting the Enable option.
d
NoBeep
–
enables Call Waiting but disables the intermittent beep. The User will be informed
of a call waiting on the screen of their PCS 58x/57x/56x/55x, PCS 410/400, PCS 100, PCS 60 or
PCS 50.
5
Select Update or Apply when ready
Call Waiting to an analogue handset can be handled as follows:
1
First call is in progress and the User is informed of a call waiting by the intermittent beep
2
Use the Hold facility to place the first call on hold
3
The second call will be automatically presented
4
Use the Hold facility to end the second call and return to the first caller.
If the User replaces the handset instead of following Step 4 the two calls will be connected together.
