Installation and Maintenance Manual
Working with Voicemail
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Installation and Maintenance Manual v4/0615/10
and voicemail access code. The messages will be played via the media player on the
recipient’s PC.
8
Select Update or Apply when ready.
Please note that one or more Voicemail Contacts can be added to multiple Departments simultaneously
via Manager Assist>Configuration Aids>Department
–
Bulk Add Voicemail Contacts.
Setting up SMS Alerts
If a User wishes to be notified of a new voicemail message for a Department via an SMS alert this can
also be configured within the Voicemail page
in the Department’s configuration form.
1
In Manager, select Departments
2
From the Departments List select the Department required
3
Select the Voicemail page
4
Select the Add Voicemail Contact button
5
In the Telephone Number field enter the email address provided by the SMS provider.
6
From the Type field select SMS.
7
From the Method field select Alert.
8
Select Update or Apply when ready.
Please note that one or more Voicemail Contacts can be added to multiple Departments simultaneously
via Manager Assist>Configuration Aids>Department
–
Bulk Add Voicemail Contacts.
Creating an Auto Attendant
The Embedded voicemail provides the ability to configure a single layer Auto Attendant facility so that
callers can select the User or Department to which they wish to be transferred.
Firstly, ensure that the relevant Voicemail Port has been configured with a Dial Plan otherwise the
voicemail server will not be able to dial the digits selected by the caller and the Auto Attendant Server
option has been ticked, then create the Auto Attendant as follows:
1
In Manager select Auto Attendant
2
Select the Add button
3
In the Name field enter the digit to be dialled by the caller to make the required selection. This
field can contain numbers 0-9, asterisk (*) and hash (#).
4
In the Telephone Number field enter the extension number, User or Department name to which
the caller will be transferred.
5
Select Update
