Nortel Contact Center Manager, Installation And Maintenance Manual

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Installation and Maintenance Guide 531
October 2007 Upgrading licenses in your current installation
Use the procedures in this section to configure the shared folders with the
required access permissions.
Setting up the inbound attachment shared location
1 Open Windows Explorer and browse to the drive you selected for your
Contact Center Multimedia database.
2 Open X :\Nortel\Contact Center\MailAttachments, where X is the drive on
which you installed your Contact Center Multimedia database.
3 Locate the folder Inbound .
4 Right-click the inbound folder, and select Properties .
ATTENTION
Risk of backup failure
Nortel recommends that you use the default attachment
locations defined in this section. If required, you can choose a
different location for the inbound and outbound shared e-mail
folders. If you choose a different location, you must ensure
that you:
„
Create the inbound e-mail attachment folder with the path
MailAttachments/Inbound.
„
Create the outbound folder with the path MailAttachments/
Outbound.
„
Share the inbound and outbound folders with the security
group SYSTEM.
„
Share the inbound and outbound folders with the users
CCMMOPSUSR and IUSR_<Servername>.
„
Set the NTFS access permissions for CCMMOPSUSR and
IUSR_<Servername>.
„
Configure the correct folders in the e-mail attachment
locations in the Multimedia Administrator application. For
more information, see the Multimedia Administrator online
Help.