Nortel Contact Center Manager, Installation And Maintenance Manual

Page: 1471 / 1618

Installation and Maintenance Guide 1471
October 2007 Change the names or IP addresses of servers
d. In the Output path box, update the path of the report to reflect the new
IP address of the co-resident server.
The path format is \\[computer name]\[shared folder name]\[file name],
without the file extension. If you change the name of the Contact
Center Manager Administration folder, you must change the computer
name portion of the path.
e. Click Save Report to save your user-defined report.
f. Click Activate to activate the report schedule.
g. Close the report.
Updating the Communication Control Toolkit server
On the Communication Control Toolkit server, after you change the co-resident
server name, you must update the HOSTS file if you do not have a DNS server
and configure the server properties.
Updating the HOSTS file
If you do not have a DNS server, you must manually update the HOSTS file on
the Communication Control Toolkit server with the new computer name. If you
do have a DNS server, continue with “Configuring the Contact Management
Framework properties” on page 1472.
1 On the Communication Control Toolkit server, browse to the HOSTS file
provided with the Windows Server 2003 installation in the following
directory:
< x >:\Windows\system32\drivers\etc
2 Right-click the HOSTS file and open the file with a text editor (for example,
Notepad) to modify the host tables.
Result: The HOSTS file appears in the text editor.
3 Update the file to reflect the new name of the co-resident server.
ATTENTION
Incorrectly modifying a host table can cause extensive
network problems. Before you modify host tables, review
the information about hosts in the supporting
documentation for Microsoft Windows Server 2003.