Nortel Contact Center Manager, Installation And Maintenance Manual

Page: 1296 / 1618

1296 Contact Center Multimedia/Outbound
Troubleshooting Standard 7.16
Contact Center Manager Server shutdown
To restart the Contact Center Manager Server without rebooting the Contact
Center Manager Server, perform the following steps. This causes Voice Calls to
default.
1 Perform an ICCM Shutdown (iccmsd.exe) to shut down the Contact Center
Manager Server services.
2 Stop and start the CC License Manager service.
3 Perform an ICCM Startup (iccmsu.exe) to restart the Contact Center
Manager Server services. Wait until all services are started before
continuing.
4 Restart the Contact Center Manager Administration server. This step is
optional.
5 Start the Communication Control Toolkit server, or if the server is not shut
down, start the ACDPROXY and the Telephony services.
6 Start the core Communication Control Toolkit services using the start
button in the NCCT Console Services.
7 Start the Contact Center Multimedia server, or if the server is not shut
down, restart its services using the Start All button in the CCMM Services
Control application.
To reset the multimedia services on the Contact Center Manager Server without
impacting Voice Call handling, perform the following steps.
1 Stop the CCMS OAMCMF_Service service on the Contact Center Manager
Server. The CCMS NBMSM_Service also stops. If CCMS
NBMSM_Service, and CCMS UNE_Service are enabled, they also stop.
2 Start the CCMS NBMSM_Service service. The CCMS OAMCMF_Service
is started automatically. Restart the CCMS SIP_Service and CCMS
UNE_Service services if required.
3 Restart the Contact Center Manager Administration server. This step is
optional.
4 Start the Communication Control Toolkit server, or if the server is not shut
down, start the ACDPROXY and the Telephony services.
5 Start the core Communication Control Toolkit services using the start
button in the NCCT Console Services.