Nortel Contact Center Manager, Installation And Maintenance Manual

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1562 Contact Center Multimedia/Outbound
Standard 7.16
central processing unit
The component of a computer that performs the instructions of computer
programs. Also known as a processor or microprocessor.
centum call seconds
A measure of call traffic density that represents one call in one channel for 100
seconds in 1 hour.
CLAN
See Customer Local Area Network.
CLAN subnet
See enterprise IP network.
CLID
See Calling Line Identification.
client
The part of Contact Center Manager Server that runs on a personal computer or
workstation and relies on the server to perform some operations. Two types of
client are available: Server Utility and Contact Center Manager Administration.
See also server.
closed reasons
An item configured in Contact Center Multimedia to indicate the result of a
completed e-mail contact. Agents choose a closed reason, and this information
can be generated in a report.
command
A building block used with expressions, variables, and intrinsics to create
scripts. Commands perform distinct functions, such as routing a call to a specific
destination, playing music to a caller, or disconnecting a caller.
Communication Control Toolkit
A client/server application that integrates a telephone on a user’s desktop with
client- and server-based applications.