Nortel Contact Center Manager, Installation And Maintenance Manual

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424 Contact Center Multimedia/Outbound
Upgrading from SWCP Release 4.0 Standard 7.16
Importing sample scripts
When you install Contact Center Manager Administration, the system
automatically installs the sample scripts in the following folder on the Contact
Center Manager Administration server:
C:\Program Files\Nortel Networks\WClient\Server\SampleScripts where C: is
the drive on which you installed Contact Center Manager Administration.
You can use the sample Multimedia scripts in Contact Center Manager by
importing them into either an existing script or a new script in the Scripting
component. The Import command adds the text of the imported sample script at
the end of any text in the current script.
You can import a sample script into Contact Center Manager Administration in
two ways:
„
To import a sample script into an existing script, in the Script Manager,
double-click the script into which you want to import the sample script. The
script opens in the Script Editor.
„
To import a sample script into a new, blank script, right-click on the Script
Manager folder and select New from the resulting menu. The Script Editor
opens with a blank starting page.
To import a sample script
1 From the Contact Center Manager Administration Launchpad, click
Scripting .
2 Right-click the Script Manager folder.
3 Click New .
Result: The Script Editor window appears.
4 In the Script Editor, click File > Import .
Result: The Import window appears.
5 Select the From Server option button, and then navigate to the location on
the server where the sample scripts are stored.
6 Select the sample script that you want to import.