Installation and Maintenance Guide
925
October 2007
Installing the Standby server
Step 11. Create shared inbound and outbound
attachment folders
This procedure is optional. If you do not have a license for the E-mail Manager,
proceed directly to Step 12. “Configure Internet Information Services” on page
938.
Access on a shared folder is determined through two sets of permission entries:
the permissions set on the share (called share permissions) and the permissions
set on the folder (called NTFS file and folder permissions).
You must provide access to a shared location for inbound and outbound e-mail
attachments. These shared locations must be shared with the user types you
configured in Step 10. “Provide local users with the Log on as a Service right”
on page 920.
Use the procedures in this section to configure the shared folders with the
required access permissions.
Setting up an inbound attachment shared location
1
On the Standby server, open Windows Explorer and browse to the drive
you selected for your Multimedia database.
2
Open X:\Nortel\Contact Center\MailAttachments, where X is the drive
where you installed your Multimedia database.
ATTENTION
You must use the same attachment locations that are on the
Active server. You must also:
Share the inbound and outbound folders with the security
group SYSTEM.
Share the inbound and outbound folders with the users
CCMMOPSUSR and IUSR_<Servername>, and the
security group SYSTEM.
Set the NTFS access permissions for CCMMOPSUSR and
IUSR_<Servername>.
Summary of Contents for Contact Center Manager
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Page 18: ...xviii Contact Center Multimedia Outbound Standard 7 16...
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Page 80: ...80 Contact Center Multimedia Outbound Installing the Multimedia Outbound server Standard 7 16...
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Page 198: ...198 Contact Center Multimedia Outbound Installing the Multimedia Outbound server Standard 7 16...
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Page 235: ...Installation and Maintenance Guide 235 October 2007 Installing the Multimedia Outbound server...
Page 288: ...Installation and Maintenance Guide 288 October 2007...
Page 294: ...294 Contact Center Multimedia Outbound Upgrading from SWCP Release 4 0 Standard 7 16...
Page 314: ...314 Contact Center Multimedia Outbound Upgrading from SWCP Release 4 0 Standard 7 16...
Page 326: ...326 Contact Center Multimedia Outbound Upgrading from SWCP Release 4 0 Standard 7 16...
Page 366: ...366 Contact Center Multimedia Outbound Upgrading from SWCP Release 4 0 Standard 7 16...
Page 372: ...372 Contact Center Multimedia Outbound Upgrading from SWCP Release 4 0 Standard 7 16...
Page 396: ...396 Contact Center Multimedia Outbound Upgrading from SWCP Release 4 0 Standard 7 16...
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Page 506: ...506 Contact Center Multimedia Outbound Upgrading from SWCP Release 4 0 Standard 7 16...
Page 513: ...Installation and Maintenance Guide 513 October 2007 Upgrading from SWCP Release 4 0...
Page 867: ...Installation and Maintenance Guide 867 p a r t 3 Configuring the CCMM Standby server...
Page 868: ...Installation and Maintenance Guide 868 October 2007...
Page 906: ...906 Contact Center Multimedia Outbound Installing the Standby server Standard 7 16...
Page 918: ...918 Contact Center Multimedia Outbound Installing the Standby server Standard 7 16...
Page 1068: ...1068 Contact Center Multimedia Outbound Changing the Active server Standard 7 16...
Page 1069: ...Installation and Maintenance Guide 1069 p a r t 4 Maintaining the Multimedia Outbound server...
Page 1070: ...Installation and Maintenance Guide 1070 October 2007...
Page 1202: ...1202 Contact Center Multimedia Outbound Using the Patch Viewer Standard 7 16...
Page 1258: ...1258 Contact Center Multimedia Outbound Alarms and events Standard 7 16...
Page 1286: ...1286 Contact Center Multimedia Outbound Managing security Standard 7 16...
Page 1332: ...1332 Contact Center Multimedia Outbound Troubleshooting Standard 7 16...
Page 1337: ...Installation and Maintenance Guide 1337 p a r t 5 Appendixes...
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Page 1594: ...1594 Contact Center Multimedia Outbound Standard 7 16...
Page 1614: ...1614 Contact Center Multimedia Outbound Index Standard 7 16...
Page 1616: ...Reader Response Form Reader Response Form...
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