Nortel Contact Center Manager, Installation And Maintenance Manual

Page: 359 / 1618

Installation and Maintenance Guide 359
October 2007 Upgrading from SWCP Release 4.0
1 Obtain the user ID and password that you need to log on to the client. On a
Windows 2000 Professional, or Windows XP Professional client, you need
an account with local administrative privileges.
2 Check that you have the following hardware (see the Contact Center
Planning and Engineering Guide for more complete details
)
:
Description Done
Client hardware
Each client running the Contact Center Multimedia server client
applications has the following elements:
„
Intel Pentium III 733 MHz CPU
„
256 MB RAM
„
4 GB disk space
„
7200 rpm hard disk drive IDE/SCSI Bus
„
VGA color monitor
„
keyboard
„
Microsoft-compatible mouse
„
Network interface card (100 Mb/s Ethernet)
„
Network connection to the Nortel server subnet
„
TCP/IP
Optional requirements:
„
4-speed or higher CD-ROM drive
„
sound card (required if you want the agent to hear an audible
alert on their speaker or headset when a multimedia contact
arrives)
❑
❑
❑
❑
❑
❑
❑
❑
❑
❑
❑
❑