Nortel Contact Center Manager, Installation And Maintenance Manual

Page: 1101 / 1618

Installation and Maintenance Guide 1101
October 2007 Configuring e-mail settings and routing
For rules that you create, the rule with the most specific constraints appears
second, after the delivery failure rule, and the rule with the least specific
constraints appears immediately before the default rule, which is last.
You can configure the sequence of the rules by selecting a rule in the list and
using the up or down arrow to move the rule.
You can also enable and disable each rule by selecting a rule in the list and using
the check mark or cross to enable or disable the rule.
Note: The default delivery failure rule and the default rule are always enabled
and you can not disable them.
Determining the status of a rule
Each rule is in one of the following states:
Enabled —The rule is executed if the contact matches the requirements of the
rule. It is black on the table.
Disabled —The rule is not executed, even if the contact matches the
requirements of the rule, because the rule is disabled. It is gray on the table.
Reset —The rule is executed if the contact matches the requirements of the rule;
however, the rule was reset, because the skillset used in the rule was deleted in
Contact Center Manager Administration. The default skillset,
EM_Default_Skillset, is assigned to the rule, and unexpected routing can occur.
The rule is red in the list of rules to warn the administrator of a change in the rule
definition. The rule returns to black when you change or open the skillset.
Creating a new rule
Create a new rule using the Rule Configuration Wizard.
1 Log on to the Multimedia Administrator.
2 Expand Contact Center Multimedia .
3 Expand Rule Administration .