Nortel Contact Center Manager, Installation And Maintenance Manual

Page: 377 / 1618

Installation and Maintenance Guide 377
October 2007 Upgrading from SWCP Release 4.0
8 In the Database box, review the file name for your backup file. To change
the file name, click Browse , and then select the file name.
9 If you want to back up the e-mail attachment folders, in the Attachments
box, browse to X:\folder name on the network share . If you are backing
up the database to a mapped network folder, you must back up the
attachments to the same location.
Tip: You can only back up your e-mail attachments to a mapped network
drive. Be sure that your network drive contains enough space.
If you do not want to back up your e-mail attachment folders, select the
check box
Do not Backup E-mail Attachments , and then skip to step 11.
10 In the E-mail Attachments Source Location box, ensure that the location
matches the e-mail attachment folders on your Multimedia server. Click
Browse to change the path to the e-mail attachment folders.
11 Click Backup Now .
Result: A reminder box appears to remind you of what you are currently
backing up.
12 Click OK to begin the backup.
Result: When the backup is complete, a dialog box appears displaying the
contents of the backup.txt log file.
13 Review the entire backup.txt log file.
If the backup of the Multimedia database is successful, you see Backup
complete. If the backup of e-mail attachments is successful, you see a
number of files copied.
IF THEN
you are
backing up to
a network
location in the Database box, browse to X:\folder name on the
network share\ . For example, if the network drive is X,
and the mapped folder is backup, and a subfolder is
CCMM_backup, then you browse to X:\CCMM_backup\.
You must map the back up folder. See “Creating the
backup destination” on page 1208.
you are
backing up to
a tape drive In the Database box, select the path to the tape drive. A
valid path to the tape drive is \\.\tape
n , where n is the
number of the tape drive. (The first tape installed on a
system is, by default, tape0.)