Nortel Contact Center Manager, Installation And Maintenance Manual

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Installation and Maintenance Guide 57
October 2007 Installing the Multimedia/Outbound server
13 Click Finish after the installation is complete.
Starting pcAnywhere 11.5 or later for the first time
1 Log on to Windows as the local administrator.
2 Click Start > All Programs > Symantec pcAnywhere .
If the system asks you to register pcAnywhere, select Skip , and click Yes to
confirm.
Result: The Symantec pcAnywhere window appears.
3 Continue with the following procedure to configure pcAnywhere 11.5.
Configuring pcAnywhere 11.5 or later
Configuration of pcAnywhere sets up a secure caller account to access the
server. You can add a caller account for each remote server. Caller accounts
restrict the use of pcAnywhere to appropriate users (for example, Nortel support
personnel and distributors).
If, during the pcAnywhere configuration, a message appears indicating that you
do not have the rights to modify a setting or create a new caller, use the
following the procedure to change the Windows user access rights for
pcAnywhere files.
To change the Windows access rights for pcAnywhere files
1 Ensure pcAnywhere is closed.
2 In Windows Explorer, navigate to the folder where pcAnywhere is installed.
3 Right-click the pcAnywhere folder icon, and then click Properties .
Result: The pcAnywhere Properties window appears.
ATTENTION
If the following message appears, it indicates that your video
driver is incompatible with pcAnywhere:
pcAnywhere
detected and fixed a display driver problem.
Please restart your computer to allow the
change to take effect
. You must uninstall pcAnywhere,
update your video driver, and reinstall pcAnywhere.