Nortel Contact Center Manager, Installation And Maintenance Manual

Page: 695 / 1618

Installation and Maintenance Guide 695
October 2007 Migrating Contact Center 6.0 to a new server
Step 6. Install the Multimedia/Outbound
service updates
Before installing the service update (SU) or service update supplement (SUS),
Nortel recommends that you verify the patch level currently installed on the
server by launching the Patch Viewer utility. On the server, click Start > All
Programs > Nortel Contact Center > Multimedia Server > CCMM Patch Viewer.
You cannot install a patch that is older than an update that is already installed.
Also, you cannot install a service update supplement unless the applicable
service update is installed.
After you download and apply the latest service update, check to see if there are
any updates posted in the installation addenda on the following Web sites:
„
www.nortel.com (for end customers)
„
www.nortel.com/pic (for distributors)
Follow the procedure in the service update readme file for information about
installing the latest service updates and service update supplements for the
Contact Center Multimedia/Outbound software.
Note: If a large number of contacts are queued and Contact Center Manager
Server is restarted, Contact Center Manager server queues 5000 contacts per
hour. A period of time can elapse before your contacts are displayed in Real-
Time displays or assigned to agents.
What is next?
Configure the required settings for the Contact Center Multimedia/Outbound
server. For more information, see Step 7. “Provide local users with Log on as a
Service right” on page 698.