Nortel Contact Center Manager, Installation And Maintenance Manual

Page: 1088 / 1618

1088 Contact Center Multimedia/Outbound
Configuring e-mail settings and routing Standard 7.16
To configure the e-mail settings
1 In the Multimedia Administrator application, expand Contact Center
Multimedia .
2 Expand E-mail Administration .
3 Double-click E-mail Configuration .
Result: The E-Mail Configuration window appears.
4 To configure a different Mailbox Scan Interval, type the time in minutes or
seconds.
5 To change the Attachment Files locations, type the new path into the fields
provided.
6 Select or clear the Auto-Number Outbound E-Mail .check box. If the check
box is checked, the customer identification number is included in the
message subject of all e-mail messages.
7 Select or clear the Include E-Mail Body in Keyword Search check box. If
the check box is checked, the keyword search for rules is applied to both
the subject and the body of the e-mail message. You can also select the
number of characters in the e-mail message you want to search.