Nortel Contact Center Manager, Installation And Maintenance Manual

Page: 1492 / 1618

1492 Contact Center Multimedia/Outbound
Change the names or IP addresses of servers Standard 7.16
If you close the message, you can make it reappear by launching the same
Contact Center Manager Administration component again (for example,
Configuration).
3 On the Contact Center Manager Administration server, open a command
prompt and navigate to the directory
C:\Program Files\Nortel
Networks\WClient\Apps\Supportutil , where C is the drive on which
Contact Center Manager Administration is installed.
4 At the prompt, type the following text (which includes the path that appears
in the pop-up message):
ChangeSOAPSrv C:\Program Files\Nortel
Networks\WClient\Apps\Common\SOAP;<server name>
where <server name> is the name of the server, or the fully qualified
domain name, if this is what you use as the Contact Center Manager
Administration default URL (for example, <server name>.<domain
name>.com).
5 Press Enter .
Result: A window appears, showing the updated SOAP files.
6 Start the Configuration component again to verify the component opens
with no error messages.
Resetting the IUSR_SWC account to reflect the new server name
1 On the Contact Center Manager Administration server, click Start > All
Programs > Administrative Tools > Internet Information Services (IIS)
Manager
.
Result: The Internet Information Services (IIS) Manager window appears.
2 In the tree, click the plus sign (+) beside <Computer_Name> (local
computer) .
Result: The heading expands to reveal a series of folders.
3 Click the plus sign (+) beside the Web Sites folder.
Result: The folder expands.
4 Right-click Default Web Site , and then select Properties from the menu.
Result: The Default Web Site Properties dialog box appears.