Nortel Contact Center Manager, Installation And Maintenance Manual

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Installation and Maintenance Guide 209
October 2007 Installing the Multimedia/Outbound server
3 In the Route Point list, select the route point that you want to assign to the
skillset.
4 Click Save .
Result: The Edit Skillset window closes. In the Skillset Settings window, the
configured route point appears next to the skillset.
5 Repeat steps 1–4 for each skillset required.
You must configure at least one skillset for each licensed contact type
(e-mail [EM], voice [VI], Web communications [WC], outbound [OB]).
6 When all skillsets are configured, click Close to close the Skillset Settings
window.
Click OK , and begin the contact configuration using the Getting Started
window again.
What is next?
If you have only outbound contacts licensed, your required configuration in the
Multimedia Administrator application is complete.
You can configure optional settings for outbound contacts, such as the Outbound
Scheduler. For more information about the optional outbound contact
configurations, see Chapter 10, “Configuring outbound settings and routing.”
If you are licensed for e-mail messages or Web communications, the Server
Configuration window appears and you can continue configuring your
requirements for the E-mail Manager or the Web Communications Manager.