Nortel Contact Center Manager, Installation And Maintenance Manual

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Installation and Maintenance Guide 521
October 2007 Upgrading licenses in your current installation
What you need
The following checklist contains the software and equipment you must have to
upgrade Contact Center Multimedia/Outbound 6.0.
Description Done
All tasks and procedures in the Contact Center Multimedia Technical
Requirements and Operating System Configuration Guide are
complete. You can get the latest copy of the this guide on Helmsman
(www.nortel.com/helmsman).
❑
The Nortel Contact Center DVD is available.
❑
The Contact Center Manager server is installed and operational for
voice contacts. For more information, see the
Contact Center Manager
Server Installation and Maintenance Guide.
❑
The Contact Center Manager Administration server is installed and
operational for voice contacts. For more information, see the
Contact
Center Manager Administration Server Installation and Maintenance
Guide
❑
The Communication Control Toolkit server is installed and configured,
and TAPI is configured. For more information, see the
Communication
Control Toolkit Installation and Maintenance Guide .
❑
The name of the server and the location of the Symposium Web Center
Portal database are identified, if required.
❑
The Installer’s Road Map preinstallation checklist is completed and
available for reference. You can get the latest copy of the Installer’s
Road Map from the Partner Information Center (www.nortel.com/pic).
❑
The Contact Center Manager server, the Contact Center Manager
Administration server, and the Communication Control Toolkit server
are on the same subnet and have good network connectivity.
❑