Nortel Contact Center Manager, Installation And Maintenance Manual

Page: 321 / 1618

Installation and Maintenance Guide 321
October 2007 Upgrading from SWCP Release 4.0
7 Select Primary Server to install the production server, and then click Next .
Tip: The Redundancy server is a warm standby server used for quick
recovery if the primary server fails. For more information about installing the
Redundancy server, see Chapter 8, “Installing the Standby server.”
Result: The Multimedia Server Configuration window appears.
8 Enter the host names for the following servers:
Tip: The following four server names must be entered. Use the information
documented in the Installer’s Road map. Do not use the IP addresses for
the servers.
„
Contact Center Manager Server—The name of the server that routes
contacts to agents.
„
Contact Center License server—The name of the server where the
license manager information is installed.
„
Contact Center Telephony Server—The name of the server that
provides telephony control for agents on the Multimedia Server
(Communication Control Toolkit server).
„
Contact Center Administration Server—The name of the server where
the administration information is configured (Contact Center Manager
Administration server).
If you are licensed to use the e-mail feature, you can also enter the server
names for the following servers: