Nortel Contact Center Manager, Installation And Maintenance Manual, Page: 260 / 1618

260 Contact Center Multimedia/Outbound
Using the Web communications customer interface Standard 7.16
If the customerLogin method returns an error code indicating that the customer
is already logged on, then the customerAlreadyLoggedIn.jsp page is displayed.
If the customer chooses yes to continue, then the loginCustomer_WSClient.jsp
is loaded again with the forceLogoff parameter set to true. The page logs off the
customer using the CustomerLogoff Web methods and then log in the customer
again using the CustomerLogin Web method.
The customerLogin Web method returns a session key if the customer is logged
on successfully. The session key is required to call any other Web methods for
the customer, so it is stored as a session variable that can be used by other .jsp
pages in the sample CI Web site.
When the customer is logged on to the Web site, the sample page is displayed.
Customers use the opening page to request a text chat, a callback, or an e-mail
message from the contact center.