Nortel Contact Center Manager, Installation And Maintenance Manual

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Installation and Maintenance Guide 1247
October 2007 Alarms and events
Create Log reports
Use the Multimedia Log Configuration window to select the location of and
detail stored in log files for the components of the Multimedia Server. You can
filter these events by event codes when you experience problems with your
system. The log files are stored in the CCMMLogs folder on the same drive as
the operating system.
In the Log Configuration window, you can select:
„
the verbosity or severity of the logging that you want to filter
„
which Multimedia components generate log files
„
the directory in which the system stores the log files
The verbosity ranges from 1 to 6, as follows:
1. Critical errors only —Only critical errors. Critical errors require
immediate action to resolve a system failure.
2. Critical and major errors —All critical and major errors. Major errors are
reported when the system is working; however, the functionality is
impaired.
3. All errors —All critical, major, and minor errors. Minor errors are reported
when the system is working as is most of the functionality; however, some
of the functionality is impaired.
4. All errors and first-level trace information —Debugging information at
the page level.
5. All errors, first- and second-level trace information —Debugging
information at the functional level.
6. All errors and all levels of trace information —All debugging
information.
Note: Verbosities 1 to 3 are logged in the Event Log.
The default verbosity is 4. With a verbosity of 4, you can see all of the error
messages and the first-level traces.