Nortel Contact Center Manager, Installation And Maintenance Manual

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1456 Contact Center Multimedia/Outbound
Change the names or IP addresses of servers Standard 7.16
Change the co-resident server name
You can change the name of the server on which the Contact Center Manager
Server and Contact Center Manager Administration Server co-reside, if the new
server name meets the following requirements:
„
The name cannot be the same as any other computer or domain name in the
network.
„
The name must contain 6 to 15 characters (A through Z, 0 through 9).
„
The first character of the name must be alphabetical.
„
No other characters are allowed. For example, the name cannot include any
underscores (_).
„
Hyphens (-) are not permitted in the server name.
After you change the co-resident server name, you must also update the other
servers in the Contact Center suite to ensure the servers work together. Complete
the following tasks described in this section:
1. If you have a Domain Name Service (DNS) server in your network, update
the DNS with the name of your Contact Center Manager Server.
2. Change the server name on the co-resident server.
3. Update the Contact Center Manager Administration server with the new
name for the co-resident server.
4. Synchronize the server name using the Computer Name Sync Utility.
5. Change the server name of the co-resident server in Windows.
6. If you have SU03 or earlier, run the ChangeSOAPSrv utility.
7. Reset IUSR_SWC.
8. Reset the iceAdmin password.
9. Update the server name in Contact Center Manager Administration.
10. On the client PC browsers, update the shared folders for exporting
scheduled reports.