Nortel Contact Center Manager, Installation And Maintenance Manual

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Installation and Maintenance Guide 1221
October 2007 Maintaining the database
12 In the E-mail Attachments Source Location box, ensure that the location
matches the e-mail attachment folders on your Multimedia server. Click
Browse to change the path to the e-mail attachment folders.
13 Click Schedule Backup .
Result: Reminder boxes appear to remind you of what is currently backed
up using this utility, and the location of the backed up files.
14 Click OK on the reminder boxes to schedule the backup.
Running a scheduled backup
After a scheduled backup is complete, check the log file to make sure no errors
are reported and the backup was successful.
1 Open the BackupSched.txt log file.
2 Review the BackupSched.txt log file to ensure that there are not error
messages for the database or attachment backups.
3 If the Backup failed message appears in the backup.txt file, review the rest
of the log file to diagnose and correct the problem.
4 Click Close .
5 If an error is reported, ensure the backup locations are correct, and the
network share or tape is available, has sufficient permissions, and is not
full.
6 If you make a correction, back up the database and attachment folders
again.