1022
Contact Center Multimedia/Outbound
Changing the Active server
Standard 7.16
9
In the
Database
box, review the file name for your backup file. To change
the file name, click
Browse
, and then select the desired file name.
10
Ensure that you clear the
Do not backup E-mail Attachments
check box.
11
In the
E-mail Attachments Source Location
box, ensure that the location
matches the e-mail attachment folders on your Primary server. Click
Browse
to change the path of the e-mail attachment folders.
12
Click
Backup Now
.
Result:
A reminder box appears to remind you of what you are backing up
with the utility.
13
Click
OK
to begin the backup.
Result:
When the backup is complete, a dialog box appears displaying the
contents of the backup.txt log file.
If the backup of the Multimedia database is successful, you see “Backup
complete” in the backup.txt log file. If the backup of e-mail attachments is
successful, you see the number of files copied.
If the
Backup failed
message appears in the backup.txt file, the Multimedia
database is not backed up. If this occurs, ensure the backup locations are
correct, and the network share or tape is available, has sufficient
permissions, and is not full.
IF THEN
you are backing up to a
network location
in the Database box, browse to
X:\folder name
on the network share\
. For example, if the
network drive is X, the mapped folder is
backup, and a subfolder is CCMM_backup, you
browse to X:\CCMM_backup\.
You must map the backup folder. See “Creating
the backup destination” on page 1017.
you are backing up to a
tape drive
in the Database box, select the path to the tape
drive. A valid path to the tape drive is \\.\tape
n
,
where
n
is the number of the tape drive. (The
first tape installed on a system is, by default,
tape0.)
Note:
You can use the alias tapedump1
instead of \\.\tape0.
Summary of Contents for Contact Center Manager
Page 2: ......
Page 18: ...xviii Contact Center Multimedia Outbound Standard 7 16...
Page 46: ...46 Contact Center Multimedia Outbound Standard 7 16...
Page 80: ...80 Contact Center Multimedia Outbound Installing the Multimedia Outbound server Standard 7 16...
Page 120: ...120 Contact Center Multimedia Outbound Installing the Multimedia Outbound server Standard 7 16...
Page 198: ...198 Contact Center Multimedia Outbound Installing the Multimedia Outbound server Standard 7 16...
Page 228: ...228 Contact Center Multimedia Outbound Installing the Multimedia Outbound server Standard 7 16...
Page 235: ...Installation and Maintenance Guide 235 October 2007 Installing the Multimedia Outbound server...
Page 288: ...Installation and Maintenance Guide 288 October 2007...
Page 294: ...294 Contact Center Multimedia Outbound Upgrading from SWCP Release 4 0 Standard 7 16...
Page 314: ...314 Contact Center Multimedia Outbound Upgrading from SWCP Release 4 0 Standard 7 16...
Page 326: ...326 Contact Center Multimedia Outbound Upgrading from SWCP Release 4 0 Standard 7 16...
Page 366: ...366 Contact Center Multimedia Outbound Upgrading from SWCP Release 4 0 Standard 7 16...
Page 372: ...372 Contact Center Multimedia Outbound Upgrading from SWCP Release 4 0 Standard 7 16...
Page 396: ...396 Contact Center Multimedia Outbound Upgrading from SWCP Release 4 0 Standard 7 16...
Page 474: ...474 Contact Center Multimedia Outbound Upgrading from SWCP Release 4 0 Standard 7 16...
Page 506: ...506 Contact Center Multimedia Outbound Upgrading from SWCP Release 4 0 Standard 7 16...
Page 513: ...Installation and Maintenance Guide 513 October 2007 Upgrading from SWCP Release 4 0...
Page 867: ...Installation and Maintenance Guide 867 p a r t 3 Configuring the CCMM Standby server...
Page 868: ...Installation and Maintenance Guide 868 October 2007...
Page 906: ...906 Contact Center Multimedia Outbound Installing the Standby server Standard 7 16...
Page 918: ...918 Contact Center Multimedia Outbound Installing the Standby server Standard 7 16...
Page 1068: ...1068 Contact Center Multimedia Outbound Changing the Active server Standard 7 16...
Page 1069: ...Installation and Maintenance Guide 1069 p a r t 4 Maintaining the Multimedia Outbound server...
Page 1070: ...Installation and Maintenance Guide 1070 October 2007...
Page 1202: ...1202 Contact Center Multimedia Outbound Using the Patch Viewer Standard 7 16...
Page 1258: ...1258 Contact Center Multimedia Outbound Alarms and events Standard 7 16...
Page 1286: ...1286 Contact Center Multimedia Outbound Managing security Standard 7 16...
Page 1332: ...1332 Contact Center Multimedia Outbound Troubleshooting Standard 7 16...
Page 1337: ...Installation and Maintenance Guide 1337 p a r t 5 Appendixes...
Page 1338: ...1338 Contact Center Multimedia Outbound Standard 7 16...
Page 1594: ...1594 Contact Center Multimedia Outbound Standard 7 16...
Page 1614: ...1614 Contact Center Multimedia Outbound Index Standard 7 16...
Page 1616: ...Reader Response Form Reader Response Form...
Page 1617: ......