Nortel Contact Center Manager, Installation And Maintenance Manual

Page: 238 / 1618

238 Contact Center Multimedia/Outbound
Installing the Multimedia/Outbound server Standard 7.16
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Configure the Multimedia server in the Contact Center Manager
Administration.
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Configure users, assign the correct access classes, and configure scripts in
Contact Center Manager Administration.
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Import and map users in Communication Control Toolkit.
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Ensure you have the user basic access rights to the outbound component.
To assign user basic access rights to the outbound component
1 Log on to the Contact Center Manager Administrator. For instructions, see
“Logging on to the Contact Center Manager Administration” on page 132.
2 Click Access and Partition Management .
3 In the Access and Partition Management component, choose View/Edit >
User Administration .
4 Select the user from the list in the system tree.
5 In the right pane, click Basic Access Rights .
6 Select the Outbound component.
7 Click Submit .