Nortel Contact Center Manager, Installation And Maintenance Manual

Page: 175 / 1618

Installation and Maintenance Guide 175
October 2007 Installing the Multimedia/Outbound server
Step 29. Import the terminals and addresses
into CCT
To avoid errors, Nortel recommends that you import resources rather than add
them individually.
You can add multiple addresses and terminals from TAPI SP using the Import
M1 TSP Data tool.
Importing multiple addresses and terminals
1 Make sure that the following Control Communication Toolkit server services
are stopped:
„
NCCT Server
„
NCCT TAPI Connector Service (if installed)
„
Nortel MPS Manager (if installed)
„
Nortel RSH Daemon (if installed)
To stop these services:
a. Click Start > Administrative Tools > Services .
b. Right-click each service, and then click Stop .
c. Close the Services window.
2 Close the NCCT 6.0 Console.
3 Restart the Data Access Layer Service.
a. Click Start > Administrative Tools > Services .
b. Right-click Data Access Layer service, and then click Restart .
c. Close the Services window.
4 Log on to the Communication Control Toolkit server.