Nortel Contact Center Manager, Installation And Maintenance Manual

Page: 759 / 1618

Installation and Maintenance Guide 759
October 2007 Migrating Contact Center 6.0 to a new server
6 In the Type box, select the type of terminal.
7 In the Address box, type the address of the phoneset on the telephony
server.
8 In the Channel box, type the channel number.
9 Click in any other row of the table. The system adds the phoneset, and Not
Acquired appears in the Status column.
Acquiring a phoneset
You must acquire each phoneset so that the switch sends a message to the system
when the agent logs on to the phoneset.
1 In the Phonesets/Voice Ports window, in the table, select the Acquired
check box in the row containing the phone set that you want to acquire.
Clear the Acquired check mark to deacquire the phoneset.
2 Click in any other row in the table to save your action. The system acquires
or deacquires the phoneset, and the status appears in the Status column.
Tip: Click Refresh Status to view the current status of the acquisition or de-
acquisition.