Nortel Contact Center Manager, Installation And Maintenance Manual

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1134 Contact Center Multimedia/Outbound
Configuring e-mail settings and routing Standard 7.16
6 To close the contact when a match to the rule is found, select the This Rule
will close the Contact check box.
Adding an auto-response to the rule
Auto-responses are used to send messages to a sender. You can use an auto-
response to send information to a sender or as an acknowledgement of receipt of
an e-mail contact. An auto-response is optional.
To select an auto-response for the rule
1 On the Rule Configuration Wizard - Output Criteria window, under Auto-
responses, select a response you want to use for this rule.
To create a new auto-response, perform the following steps:
a. On the Rule Configuration Wizard - Output Criteria window, under
Auto-Responses, click
More .
Result: The Auto-Responses window appears:
b. Click New .
Result: The New Auto-Response window appears.