Nortel Contact Center Manager, Installation And Maintenance Manual

Page: 1381 / 1618

Installation and Maintenance Guide 1381
October 2007 Change the names or IP addresses of servers
Change the Contact Center Manager Server
name
You can change the Contact Center Manager Server name if the new server
name meets the following requirements:
„
The name cannot be the same as any other computer or domain name in the
network.
„
The name must contain 6 to 15 characters (A through Z, 0 through 9).
„
The first character of the name must be alphabetical.
„
No other characters are allowed. For example, the name cannot include any
underscores (_).
„
Hyphens (-) are not permitted in the Contact Center Manager Server name.
After you change the Contact Center Manager Server name, you must update the
other servers in the Contact Center suite to ensure the servers work together.
If Contact Center Manager Server and Contact Center Manager Administration
are installed on the same server, see “Change the co-resident server name” on
page 1456.
Complete the following tasks described in this section:
1. Change the Contact Center Manager Server name within the operating
system of Contact Center Manager Server.
2. If you have a Domain Name Service (DNS) server in your network, update
the DNS with the new server name of the Contact Center Multimedia/
Outbound.
3. On the Contact Center Manager Administration server, update the server
HOSTS file, if required, and configure the new Contact Center Manager
Server name properties.
4. Synchronize the name on the operating system with the Contact Center
Manager Server name.