Nortel Contact Center Manager, Installation And Maintenance Manual

Page: 1302 / 1618

1302 Contact Center Multimedia/Outbound
Troubleshooting Standard 7.16
4 Click the Contact Center License Server.
5 Click Edit .
6 Change the name or the port number for the Contact Center License
server. The default port number is 3998.
7 In the Backup Server box, type the name for the backup License Manager
server, if you have one.
8 Click Save .
Result: A warning appears describing potential errors for changing this
server.
9 Click OK .
10 Click Close .
11 Stop and restart the services.
a. On the Windows Start menu, click All Programs > Administrative
Tools > Services .
b. Stop the CCMM Starter service.
c. Stop the CCMM License service.
d. Start the CCMM License service.
e. Start the CCMM Starter service.
Verify the licensing type
You must also check to see if the type of license (Nodal or Corporate) on the
License Manager server, specified in the registry at
Hkey_Local_Machine\Software\Nortel\LM\Type, matches up with the license
type defined in Contact Center Multimedia, specified in the registry on the
Multimedia server in HKey_Local_Machine\Software\Nortel\LM\Type. If these
types do not match up, change the license type on Contact Center Multimedia
server using the Multimedia Administrator application.