Nortel Contact Center Manager, Installation And Maintenance Manual

Page: 861 / 1618

Installation and Maintenance Guide 861
October 2007 Migrating Contact Center 6.0 to a new server
Step 42. Start the client applications
You must complete the following tasks before you can start the client
applications:
„
Install and configure the Contact Center Multimedia server.
„
Install and configure Microsoft .Net Framework version 1.1 and service
pack 1, and install the CCMM_Security_Policy file.
„
Configure the phonesets on the switch.
„
Configure the Multimedia server in the Contact Center Manager
Administration.
„
Configure users, assign the correct access classes, and configure scripts in
Contact Center Manager Administration.
„
Import and map users in the Communications Control Toolkit.
Now you are ready to start the client applications: the Contact Center Agent
Desktop to handle telephone and multimedia contacts, and the Outbound
Campaign Management Tool to configure outbound campaigns.
Note: If you have a proxy server, you must ensure that your clients have access
to the Agent Desktop URL on the Contact Center Multimedia server.
Starting the Contact Center Agent Desktop
When you log in, you are available to handle all media types for which you are
licensed (for example, voice, outbound, or e-mail). If you are assigned to a
skillset for a particular media, then you can receive and create contacts in that
media.