Nortel Contact Center Manager, Installation And Maintenance Manual

Page: 871 / 1618

Installation and Maintenance Guide 871
October 2007 Installing the Standby server
Timing
The following installation times provide an estimate of the time required for
software installation.
„
Preinstallation (including operating system installation and configuration):
45 minutes plus time for backing up the active server
Backing up the Multimedia database takes approximately 5 minutes for
each 1 GB of data.
„
Installing the server software: 30 minutes
The Contact Center Manager server is configured for the contact
center. For more information, see Chapter 2, “Installing the
Multimedia/Outbound server.”
❑
The Contact Center Manager Administration server is installed and
operational for voice contacts, and all of the agent phonesets,
multimedia skillsets, supervisors, agents, route points, and scripts are
configured. For more information, see Chapter 2, “Installing the
Multimedia/Outbound server.”
❑
The Communication Control Toolkit server is installed and configured,
TAPI is configured, and all resources are imported. For more
information, see Chapter 2, “Installing the Multimedia/Outbound
server.”
❑
The Contact Center Multimedia server software is installed and
configured on the primary server. For more information, see Chapter 2,
“Installing the Multimedia/Outbound server.”
❑
The Contact Center Manager server, the Contact Center Manager
Administration server, the Communication Control Toolkit server, and
the Contact Center Multimedia server are on the same subnet and have
good network connectivity.
❑
The Installer’s Road Map preinstallation checklist is completed and
available for reference. You can get the latest copy of the Installer’s
Road Map from the Partner Information Center (www.nortel.com/pic).
❑
Description Done