Nortel Contact Center Manager, Installation And Maintenance Manual

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1150 Contact Center Multimedia/Outbound
Configuring Web communications settings Standard 7.16
Configure outgoing mailbox settings
If you are including the functionality to send the Web communications text chat
log to the customer, you must configure the outgoing e-mail mailbox settings to
identify who is responding to the customer e-mail message. For outgoing e-mail,
you can also change the encoding of the message.
You configure the outgoing mailbox settings for each skillset.
Note: E-mail messages must be relayed through the e-mail server, not forwarded
to another party if the Multimedia server is managing e-mail messages on behalf
of an external source. Sending e-mail messages through the e-mail server
preserves the original To address, which is used for e-mail rule administration
and outgoing e-mail addresses.
Configuring the outgoing mailbox for sending text chat logs
1 In the Multimedia Administrator application, expand Contact Center
Multimedia .
2 Expand E-mail Administration .