Nortel Contact Center Manager, Installation And Maintenance Manual, Page: 1206 / 1618

1206 Contact Center Multimedia/Outbound
Maintaining the database Standard 7.16
Configure the destination location for a
backup
The backup utility creates a full backup of the database and the e-mail
attachments, not an incremental backup since the last backup was performed.
Note: Use the Multimedia backup utility only to back up the Caché database that
includes the .DAT file, stored in \Nortel\Contact Center\MMDatabase the
associated Caché journal files and (optionally) e-mail attachments. The
Windows operating system and log files are not backed up using the Multimedia
backup utility.
You can back up the database to a file in one of the following locations:
„
a mapped drive on a network with a capacity 10 percent larger than the
database size
Note: If you are performing a backup that includes e-mail attachments,
your mapped network share must be NTFS.
„
a backup tape with a capacity 10 percent larger than the database size and
supported in the Microsoft Compatibility List for Windows
(www.microsoft.com). If your database is 10 GB, your backup is nearly 11
GB.
Note: Backing up to a local folder is not recommended.
You can also include e-mail attachment folders in your backup, or leave them
out. If you choose to back up your e-mail attachment folders, the e-mail
attachments must be backed up to a mapped drive on a network; they cannot be
backed up on a tape drive. If you back up both the Caché database and the e-mail
attachments to the network drive, the capacity of the network drive must be 10
percent larger than the database size plus the size of the e-mail attachment
folders.