Nortel Contact Center Manager, Installation And Maintenance Manual

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698 Contact Center Multimedia/Outbound
Migrating Contact Center 6.0 to a new server Standard 7.16
Step 7. Provide local users with Log on as a
Service right
You must configure two user types to access Contact Center Multimedia/
Outbound software. These user types are:
„
CCMMOPSUSR —The E-mail Manager service runs under the
CCMMOPSUSR account instead of the local system account so that this
service has permissions to stream attachment files to the inbound folder and
attach files to outgoing e-mail from the outbound folder. These permissions
must be attached to the folders. You must also set the password of the
CCMMOPSUSR so that the password never expires.
„
IUSR_<Servername>—The IUSR account is an IIS account used for all
communication between the Multimedia server and the Agent Desktop over
HTTPS (except for Communication Control Toolkit events over a
configurable port). Agents read and attach files through HTTP rather than
an open share, therefore, the attachment directories are defined as Web
folders in IIS.
Note: You must configure CCMMOPSUSR only if you are licensed for e-mail
in your contact center.
Adding the users
1 On the Windows Start menu, click All Programs > Administrative Tools >
Local Security Policy to open the Local Security Settings window.
Result: The Local Security Settings window appears.
2 Under Security Settings, double-click Local Policies in the left pane.
Result: The list expands to show the local security policy settings.