Nortel Contact Center Manager, Installation And Maintenance Manual

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232 Contact Center Multimedia/Outbound
Installing the Multimedia/Outbound server Standard 7.16
Step 39. Configure hotdesking (optional)
You can use hotdesking to configure your contact center so that an agent can sit
at a different desk every day and log on to the Contact Center Agent Desktop.
With hotdesking enabled and properly configured, when agents start the Contact
Center Agent Desktop, they are automatically mapped to the relevant terminal
and addresses without user intervention.
When hotdesking is also configured for a Citrix environment, agents are
challenged with a dialog box asking them to enter a string that identifies their
workstation. The string must be the same as the string that is configured as the
workstation name in the Communication Control Toolkit configuration. You
must configure the popup dialog in a Citrix environment.
To configure hotdesking
1 In the Contact Center Multimedia Administration window, expand Contact
Center Multimedia.
2 Expand Agent Desktop Administration .